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Microsoft admits scratch problem with Xbox 360

Posted at 15 April 2007 23:44 CEST by DoMiN8ToR

There are many sites on the internet describing a typical Xbox 360 problem: the console scratches game discs. Some users are reporting that the scratches were enough to make their game disc obsolete. There hasn’t been much discussion on the fact that the problem exists by consumers, but untill now Microsoft has always somewhat denied the problem and never proposed a solution.

The Dutch television show Kassa, which deals with customer complaints, has been nagging Microsoft about this problem for several weeks, they did tests with Xbox360 setups and filmed (and proofed) that the Xbox360 is indeed responsible for scratching game discs, when not moved, placed on a stable table and under the best possible conditions.

According to the show, the majority of the problems seem to be caused by a TSST drive that is missing parts that stabilize the disc. The problem also seems to be mainly found by consoles produced in December 2006. Estimated is that worldwide nearly 1 to 2 million units are affected.

Thousands of people responded to the show complaining about the same problem and Microsoft simply had to act.

In a press statement the company stated: "As we were not involved with the experiment of Kassa and have little insights in the testing methods, we are not able to respond in detail on the results. It is possible that scratches on discs originate from frequent use. However, we have no indication that the results of the tests from Kassa are a large scale problem.

Of course it is important to us that our customers have the best possible game experience and therefore we take these test results very serious. Xbox owners who think their discs are scratched as reported by Kassa, should contact us. We will investigate the console and when needed repair it so it becomes a full functioning console. We will also inform Xbox owners how they can obtain replacements discs in case they require them."

The television show also reported that while this issue is now an issue in the Netherlands (it is also widely covered in regular news), it could become a global problem for Microsoft in the future. Therefore I would recommend anyone who is facing the same problem to contact their local Microsoft office and point them to this article.

Also Digg this article to make it known to the entire world.

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There are 129 comments

No longer with us
Posted on: 16 Apr 07 05:15
    It's a great system it just needs a revision to work out all of its problems. Sign the petition to recall 360 so it may have it bugs worked out. http://www.petitiononline.com/360recal/petition-sign.html?
    Dolphinius_Rex
    CD Freaks Senior Member
    Posted on: 16 Apr 07 10:29
      Nice to see this issue being picked up by more news sites.
      No longer with us
      Posted on: 16 Apr 07 11:09
        MS saying that it is possible that there is a scratch problem with SOME units is a far cry from saying the MS admits that all 360's have scratch issues like the title implies ("it is a typcial 360 problem?"). Not that some units don't have a scratching problem but all my friends with 360's don't have this problem, I don't have this problem, and I have never heard of anyone having this problem playing over Live. with over 10 million units sold and the fact that it has really just now gotten some headlines mean it is probably a very small problem. I believe MS when they say they will look into because when my launch 360 died I had a new one on my doorstep in just 4 business days! Just because a Dutch television program says that they have one console that scratched a disc means nothing. There are a lot of questions: did they just test one random unit or several (even if they tested several that is hardly a representative sample)? Test it in both vertical and horizontal? Or is there bias of any sort (tampering, etc.)? A garbage study but instead of ignoring this single test altogether MS has said they would look into it, respectable enough for a large company. There is a lot of cooky stuff that goes on with these game companies, I remember Sony got caught doing propaganda sites, forums postings, and videos for the PS3. Who knows if this story is even real, or if someone is on somebody's payroll. Paranoid I know but you can't just take everything to heart you read on the internet. Another possibility might be I am an American 360 owner, maybe a bad batch of DVD Drives got shipped to the UK? Or maybe this problem is within normal fault rates of that class of DVD drive? Still nothing unusual.
        Hypnosis4U2NV
        MyCE Resident
        Posted on: 16 Apr 07 13:36
          Kmach, "more than 10 million units sold"? I think its around 5 million units..
          No longer with us
          Posted on: 16 Apr 07 14:19
            I live in Norway, and my 360 har ruined two games (disc read error), and made scratches in almost every other game I have bought. Three times I have tried to contact Microsofts customer service, and after five minutes in their phone queue I have been told to leave my name, phone number and a description of the problem. No response. Not for months. I have also tried their contact form online, but I doubt I will have more luck with it. It seems to me that they are simply not willing to deal with this problem
            No longer with us
            Posted on: 16 Apr 07 15:24
              The only problem I have seen with scratched discs is when people lift or move the xbox 360 while a disc in the drive is playing, something that MS warns against in the manual. People that have their discs scratched that way should not blame the system or MS.
              DoMiN8ToR
              Management
              Posted on: 16 Apr 07 17:52
                This story is about the fact that Microsoft has admitted that even when the system is not moved, on a stable, 100% flat table (and a 20 cm concrete studio floor) and after only five hours of playtime, it still damages and scratches discs. Which seems to be caused by a flawed DVD-ROM drive that is missing parts that keep the discs stable. This is not about consoles that are worn out, treated badly or are moved when playing a game.
                Lord KiRon
                CD Freaks Senior Member
                Posted on: 16 Apr 07 19:02
                  Well you can always use back up copy ... WHAT ? you can't ? it's copy protected ? Well here you see great case for copy protections and DRM , don't you ?
                  BitRate
                  MyCE Senior Member
                  Posted on: 17 Apr 07 03:31
                    Trust M$ use to use shoddy DVD-ROM components. The more rabid anti-M$ types will probably claim M$ did this on purpose to sell more game discs.
                    ivid
                    MyCE Resident
                    Posted on: 17 Apr 07 16:04
                      Hypnosis4U2NV, not sure what you refer to but MS has sold about 11 million 360 units. My friend at work fixed his own 360, it was having trouble booting games, he keeps saying how incredibly cheap & crappy the DVD drive mechanism is on the 360. He can't believe they use it for something so critical. My 360 reminds me of my Toyota Camry, nice-ish looking, but full of cheap flimsy plasitc parts !
                      This message was edited at: 17-04-2007 16:05
                      No longer with us
                      Posted on: 18 Apr 07 12:01
                        Good, now Microsoft only has to admit their other mistake...Windows! :X
                        No longer with us
                        Posted on: 30 Apr 07 01:47
                          In response to kmach or anyone thinking similar: I saw the actual broadcasts of Kassa that involved the XBox360. Yes, it's real. Yes, it does affect a couple of thousand people. Try this link: http://kassa.vara.nl/portal?_scr=kassa_artikel&number=3233237 It gives you a nice english summary, plus links to english subtitled video fragments of Kassa.
                          No longer with us
                          Posted on: 30 Jul 07 19:10
                            "The only problem I have seen with scratched discs is when people lift or move the xbox 360 while a disc in the drive is playing, something that MS warns against in the manual. People that have their discs scratched that way should not blame the system or MS." Yeah, I'm sure people are dumb enough to actuall do that dipshit. Being the owner of several disc using systems I'd have to say Microsoft is at fault as they could have easily prevented this. If discs get scratched when the console is not being moved it is not the fault of the owner. Damn every response has to have to jerk-off Microsoft employee saying "Read the manual, it's the onwer's fault not microsoft" Got some news for you Rav, it is M$'s problem and instead of spreading bullshit like this you should be helping them fix it you jackass. Gamer out
                            No longer with us
                            Posted on: 28 Sep 07 05:44
                              I have gone through 4 halo 3 discs and my xbox has scratched them and now my xbox cannot read the discs im tired of wasting money
                              No longer with us
                              Posted on: 30 Sep 07 21:04
                                i have a new xbox 360 made 23-05-2006 and my cd drive is making rings on my cds i was wondering how to fix the problem ? :c
                                No longer with us
                                Posted on: 02 Oct 07 14:10
                                  Well my xbox has now gone through two copies of oblivion, dead or alive 4 and gears of war, Microsoft better fix this problem, I plan to get the xbox replaced under warranty and only gonna worry about replacing gears of war , damn microsoft, disapointed in the 360 and Halo 3 (Halo 2s twin)..
                                  No longer with us
                                  Posted on: 04 Oct 07 23:21
                                    LIVE IN FLORIDA AND IN THE PAST COUPLE MONTHS ANY GAME I BUY FOR MY 360 GETS TOTALLY SCRATCHED UP. I KNOW IT'S FROM MY XBOX CUZ THEY BOTH HAVE CIRCULAR SCRATCHES ON THEM. mY 360 WAS LEVEL. I TRIED HORIZONTAL AND VERTICAL PLAY. bOTH INEFFECTIVE. RAIN BOW 6 VEGAS AND HALO3 ARE TOAST. THEY READ THAT XBOX 360 DOESNT READ THEM AS GAMES, BUT DVD'S. WTF! DO ANY OF YOU KNOW HOW TO GO ABOUT FIXING OR REPLACING MY 360?
                                    No longer with us
                                    Posted on: 18 Oct 07 05:53
                                      I JUST HAD AN X-BOX 360 THAT I RETURNED TO BEST BUY BECAUSE IT SCRATCHED MY HALO3. THEY TOLD ME TO GO ON MICROSOFT SO THEY CAN REPLACE MY HALO 3. SO CAN YOU GUYS REPLACE MY HALO 3 THAT WAS SCRATCHED BY THE X-BOX 360?
                                      No longer with us
                                      Posted on: 04 Nov 07 20:47
                                        we have an xbox 360 unit from dec 2007 and it has now put rings on 2 brand new games. i contacted microsoft as soon as it happened to the first game. there technical support person told us to put the second game in and see what happens. we were reluctant to do this because it may scratch the 2nd game and they told us to do it. they also told us that they would replace the 2nd disc if it scratched it. well...it scratched it and we had to fight with them and are still fighting with them to get it replaced!! their customer service is horrible. it is clearly a manufacturing defect and they will not even stand behind their product. but i won't give up!
                                        No longer with us
                                        Posted on: 11 Nov 07 16:48
                                          i agree with who ever says this crap is damagin disks and ill tell you why i bought my 360 like 2months agi and never had a problem it hadnt moved since i got it either..onli in the last month i bought ea skate and it skinned me 45 quid! and also a burnout game at 20 quid..within id say a month altogether the thing had scarted both the games to shit i was actually ragin about skate as it cost so much so i took the xbox back to cex ( it was prewoned) and yes i no youll say its preowned and you have nothing on them but i do as it says it shud last a year or more so i took it back and they refused to belve what iwas saying about the disks and sed it was my fault so my dad took it in and he left it with them and cex claimed they had checke it all week so i got it back just yesterday and bought fifa 07 to see if it was working and no marks were being made id says easily after less than 5hours of playing the disk was reading as unreadible wioth the rings on the outside i put more game sin it last night and now all my games are brok (3 in 24 hours) and you mite say im stup[id putting tem in if i thot it was broke but ineed proof that my xbox is faulty! add my msn if yee needa talk bout this ! filipe_flop@hotmail.co.uk i will NOT be letting this go as i have 93quids worth of broken games in my room
                                          No longer with us
                                          Posted on: 19 Nov 07 13:58
                                            I barely tapped my xbox360 with my foot, And now I have this very nice round Scratch all over my Assassins Creed game, OH JOY
                                            No longer with us
                                            Posted on: 20 Dec 07 14:28
                                              Xbox 360 scratching games....I have the same problem!!! But I realized after wiping the disc, the scratches turned out to be some kind of unknown fluid that was leaking from god knows where in my Xbox 360! So then I took a look inside the open dvd rom tray to see if I could spot any sign of fluid inside and I discovered a hell of alot of dust and cat hair or whatever that did not come from me or my house... (I know this because I had just received this Xbox from Xbox 360 Repair Center which was delivered by Purolator. So, with those defects plus the unpleasant grinding/buzzing noise it makes when booting a game. Do they expect me to believe that these characteristics could be normal So, I have found myself speaking to the friendly and caring xbox 360 repair staff again, about the these issues, trying to explain that they accidentally sent me one that is still broken...because if it did make it's way through the Certified Refurbished Xbox 360 Inspection and Testing Dept. it would have probably been cleaned too? Yes? No? I hope it would, or is this the kind of care we get for our dollar? After all the videos and stories i've seen about everyone's faulty 360's, I am not suprised that I will also get my share of frustrations too! However, I did buy an extended warranty (3yr) with the place of purchase (future shop) to assure my satisfaction and protection. But after more thought I wonder if 3 year warranty will only prolong the struggle to finally gain possesion of a properly built, functioning and reliable Xbox 360 (paid for long ago). I am starting to doubt that I will ever be satisfied, so unless the arrival of my third 360 turns out to be...... THE ONE!!! aka. my money's worth, I will have seen true colors in certain parties! P.S If i'm sound too dramatic, it's because I want to stress the importance of recognizing the fact we are forced to endure the frustration and other emotion caused due to a sense of being takin for a fool and/or lied to. I also lost all faith in the idea of a safe purchase. Even with a warranty I currently feel like I have to jump through hoops for both, manafacturer and retailer, if I hope to ever see a satisfactory product or even my money back! Does anyone know where to get the book: Standing Up For Youself For Dummies....? Ha Ha! First post ever!!! Good to finally speak out. Peace to the real, death to the fakers! If You See Kay Why Owe You
                                              No longer with us
                                              Posted on: 02 Jan 08 18:06
                                                My 360 scratches my discs too. I'm in the US, so not just a Euro problem. Assassins Creed is almost unplayable, brother in law's just started scratching his Assassins Creed too!A flaw in the 360 made worse by a specific game??? Crazy. Called MS and they said I was out of warranty, but they knew exactly what was wrong and I could pay round trip shipping plus $99. So basically F YOU!
                                                No longer with us
                                                Posted on: 02 Jan 08 22:29
                                                  My R6 Vegas was ruined when a buddy put it in his vertical 360 unit. Then a coworkers daughter ruined my GH3 in a vertically mounted Elite unit. Lesson learned. Keep the 360 horizontal.
                                                  No longer with us
                                                  Posted on: 02 Jan 08 22:40
                                                    After M$'s initial F YOU, I called back to talk to a supervisor. They won't budge. Also found out that there is a class action lawsuit (actualy 3) against M$ for the disc scratching issue. I hope they get the shaft! :d
                                                    No longer with us
                                                    Posted on: 03 Jan 08 10:35
                                                      You think this is a one time issue with Microsoft? They have a rap sheet the size of mexico. Its been going on since the days of Windows 3.1, you think they will fix this, i seriously doubt it. Heck, even a class action lawsuit did nothing to fix the problems. I will not be supporting them anymore, i wasted enough money on them.
                                                      No longer with us
                                                      Posted on: 09 Jan 08 17:56
                                                        I've had the same problem of disc scratching, in a horizontally place, totally stable 360... My oblivion disc was scratched today for the 8th time... Each time I've gotten it working by using brasso!!! Fifa 08 is on its 4th scratch... To top it off, my disc drive won't eject, I actually have to whack it to make it come out!!!
                                                        No longer with us
                                                        Posted on: 18 Jan 08 20:51
                                                          my 360 did the same to oblivoin and my call of duty 4 witch was only a couple of hours old, told microsoft they said that dont happen and theres nothing the can do cose it aint a microsoft game,so paid £45 for a game take it home and its fucked within a couple of hours,my 360 was 4 months old and was in the same place as i put from new and never moved it, my advise buy a ps3 as the customer service is superb any problem get sorted straight away and its hd you cant get a digital picture from a component cable
                                                          No longer with us
                                                          Posted on: 23 Jan 08 05:15
                                                            :c :c :c :c :c curse the 360 it scratch my fav games it also broke 25 of my best game so curse it if u can!!!!!!!!!!!!! :B :B :B :B :B
                                                            No longer with us
                                                            Posted on: 11 Feb 08 21:50
                                                              I just bought the 360 arcade version about 2 weeks ago. All the brand new games we used in it, 4 to be exact have scratches all the way around. After reading all these posts from 1-2 years ago, you would think the a$$holes would have fixed the problem. I'm taking this overpriced piece back and sony or nintendo we'll be doing business with you from now on.....
                                                              DJOneLove
                                                              Banned
                                                              Posted on: 18 Feb 08 14:14
                                                                I found a solution to the XBox 360 Scratched disc problem.... There Is a product called DSkin Disc Protectors which snap on to any standard sized disk and allow them to play or record with this protective skin on the disc. I have tested it and XBox 360 Can Not Damage The Discs. I haven't even seen it damage the skin, but if it does just replace it. Main point is your disc is still playable regardless.There are similar inventions which involve sprays,glue, or actually shaving discs to get to the next unscratched layer (do not try this on a $50+ Disc.) But these D_Skins really work. Check This YouTube Link http://www.dskinmaestro.com/page/1465703
                                                                This message was edited at: 18-02-2008 14:23
                                                                No longer with us
                                                                Posted on: 26 Feb 08 20:23
                                                                  i'm effin pissed, i just bought my 360 elite last week and the first few days playin games w/ nooo problems whatsoever. but today i stick in fifa 08 and i hear this "SSKKSsssszzz" noise. and i'm like "wtf?!" eject the game and notice these circular rape/skank/grotesque marks the 360 left haha. fuckin pissed off!!!! and i mean either way u put in the disk, it shouldn't matter how right?(360 standing still of course) i mean unless you were to juggle w/ the 360 as the game is loading... but i had my 360 laying horizontally...so wtf is goin onnnnnn??!!!
                                                                  No longer with us
                                                                  Posted on: 03 Mar 08 15:53
                                                                    What is the MFG date on your Elite, Austin?
                                                                    No longer with us
                                                                    Posted on: 22 Mar 08 17:08
                                                                      I am really mad i bought a game 2 days ago and my 360 is saying that it is an unreadle disk. and there are no scratches!!! what the hell is going on??
                                                                      No longer with us
                                                                      Posted on: 08 Apr 08 23:37
                                                                        We could take the original XBOX in the back of our Exdpedition and play games all trip long without any issues or damage to the game disks. My Xbox 360 has destroyed 5 games over the last two years when receiving simple floor vibration. So, for all of you who say it is not and issue, you do not know much about how easy it is to build a dvd player that keeps the disc in place. It DOES cost a buck or two more to manufacture, so to keep costs down, I suspect MS went with the cheapest player it could find in China. I repeat - we took the original Xbox off road in the back of our Expedition for years -- and never had a disk get damaged. "Sneeze" near and Xbox 360 and your disk is toast!
                                                                        No longer with us
                                                                        Posted on: 17 May 08 03:23
                                                                          lol i have one of them special halo xbox, and i had it for.... maybe 5 months and my new gta game just got scratched up to the point of not being able to play it.... irritating.... but geez.... i had it for 2 weeks now, i feel bad for the lot that had it for two hours and scratched 5 disks.... but.... GTA is just orgasmic sooooooo kinda equals out :P
                                                                          No longer with us
                                                                          Posted on: 22 May 08 17:04
                                                                            I just got my GTA4 disc screwed by my xbox... and found this article, went and checked the date on the back of my xbox and its a dec 2006 model. In addition, alot of my otherdiscs are scratched and what i would consider border-line playable(sometimes get random errors- gta is happning all the time now) EAT SHIT MICROSOFT
                                                                            No longer with us
                                                                            Posted on: 22 May 08 17:09
                                                                              Also, I have been unable to get through to anyone at microshaft who is willing to help me with this issue. After dropping over 1000$ on a gaming system and all the stuff that should be incl to play it you would think u would atleast have a system that works. IF ANY PARTIES ARE INTERESTED IN FILING CLASS-ACTION SUIT AGAINST MICROSOFT IN THE USA PLS CONTACT ME OR IF YOU HAVE EVIDENCE OF ANOTHER PENDING LAWSUIT PLS EMAIL shaun@codeware.com
                                                                              No longer with us
                                                                              Posted on: 20 Jun 08 14:13
                                                                                I hired a 360 game from my local video store ,and my xbox scratched it I was the first person to hire it out I took great care of it while I had it .But after playing it in my xbox 360 it scratch it and now it is unreadable now I have to pay the video shop back what a bastard.
                                                                                No longer with us
                                                                                Posted on: 24 Jun 08 22:49
                                                                                  xbox 360 what a pile of junk ive had mine 2 months and its scratched gotham racing in a perfect circle.im going staight bk to shop for a full refund give me ps2 or ordinary xbox anytime cheap dvd drivers
                                                                                  No longer with us
                                                                                  Posted on: 30 Jun 08 04:17
                                                                                    My 360's manufacture date is dec '06. Burnout revenge is ruined after only an hour of play. Never damaged any other discs, but now i'm afraid to try any that were working before. How can microsuck get away with the crap that they sell. They don't even honor warranties like their supposed to.
                                                                                    No longer with us
                                                                                    Posted on: 04 Aug 08 03:26
                                                                                      I bought an Xbox360 this week and i bought two games with it.
                                                                                      I was playing assassins creed and i hear this weird noise so i take it out and see these rings of scratches all over it, i got so fuckin pissed.
                                                                                      It was only 2 days old and i paid 40 dollars for that.
                                                                                      No longer with us
                                                                                      Posted on: 05 Aug 08 02:14
                                                                                        i got a new GTA 4, it put 2 perfect scratched circles on mine...life sucks...im sad
                                                                                        No longer with us
                                                                                        Posted on: 07 Aug 08 18:00
                                                                                          I recently switched off and moved my xbox whilst decorating. I left GTA 4 in the tray, thinking nothing of it. A week later the decorating was all done. I plugged the box back in and switched it on. The game froze on the loading screen. Upon further inspection, it's scored the disc all round.

                                                                                          Take 2 want £25 to replace it, GAME are not interested even though I paid £270 for the xbox and the game only 3 months ago. Microsoft cut me off while discussing the issue.

                                                                                          Can somebody tell me word-for-word what it says on the sticker that they put on the tray.

                                                                                          Does it say you shouldn't move it with a disc in the tray, or does it say you shouldn't move it with a disc in the tray whilst the unit is on???

                                                                                          The manual mentions nothing as far as I could see and the bloke at M$ couldn't tell me where in the manual it says not to move the unit with a disc loaded when off.

                                                                                          Dagnammit, it pisses me off that they want £25 to replace the media when we all know it's worth more like £3. I'm happy to pay £45 for the game itself, but I've already done that, I don't see how this can be justified.

                                                                                          Bollocks.
                                                                                          No longer with us
                                                                                          Posted on: 07 Aug 08 18:24
                                                                                            Well proves my point it takes europeans to piss off microsoft !!!! This nonsense is a shame..How about this simple idea... Look how a audio cd player is made . the cd actually sits preety high off the base about 3 mm.. that is impossible to scatch...This issue is preety old as this was famous back in the early cdrom drives.. when you put a cd into a cdrom in a computer after the tray closes the disk looks in the motor mount ( opened one up to check) and again at least 3 mm in the air.. Also cdrom/dvdrom drives spin down the disk quickly now..only way to scratch a cd now in a computer is to use a paper to eject it manually
                                                                                            ...3 mm is enough to solve this problem..
                                                                                            No longer with us
                                                                                            Posted on: 09 Aug 08 21:50
                                                                                              i have been playing COD4 on my 360...and one day i was playing on live and the host ended a game...suddenly my 360 starts making this noise and read "disc is unreadable"...so i eject it and has a few rings on it...my 360 was sitting stable on the floor on its side...no sudden movements were made...i took my copy to the store to repair the scratches and luckily they were fixed...then it did it to me again...now my 360 doesn even read games...of any kind...just says reading...then it says open tray...it plays DVDs though...Microsoft made a piece of shit...
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                                                                                              Posted on: 14 Aug 08 23:54
                                                                                                yeah, this definately happens way too often. my GTA IV disk is fucked. and i just got madden '09. after 20 minutes of playing, i hear a buzzing, and i take it out to find a ring on it. JUST MY LUCK. i hope if i bring my receipt, gamestop will let me exchange. otherwise, i gotta go pay at least $35, and thats if i trade in madden for $25, to get a new copy. My MLB 2k8 is also all scratched up, and microsoft still insists i pay $100 to fix my system. I just decided to wait till september 7th, sell my current 360 to gamestop for $110 and get me an xbox 360 arcade edition for $200, and attach my hard drive. i just hope the price cut rumors are true
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                                                                                                Posted on: 27 Aug 08 00:44
                                                                                                  iv had my guitar hero 3 disc not working proply, the game loads and the songs start playing but when i press the buttons only a few of them strum. i though it was my guitar hero control but i tried it with a normal controller and the buttons still didntwork even on easy difficulty wen i know im hitting each button. im goin to trade in the game and guitar for £31 and im going to have to buy another game insted.

                                                                                                  the weird thing is the disc doesnt look scratched but theres some kind of fluid on it reflecting off the disc, i tried to clean it but it stayed on there. microsoft said my xbox is in moist conditions but its in my living room in a dry house in the summer! i though microsoft was a good company because iv got loads of there technology but from there xbox consoles breaking and windows vista system being scrapped! im having doubts. the technology was good in the 80s to 2000 but theres better technologys out there now like apple and sony (playstation 3 and apple systems 4 PC's) hope microsoft fixs there faults
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                                                                                                  Posted on: 30 Aug 08 22:06
                                                                                                    i brought a new 360 pro i set it up put in gta IV in it 5 mins later ma cuzin was playin while i was looking at the console then i acidently moved it it made a nose then ma cuzin sed quiqly open it then i found a big circle on the disc it got on ma nervs now ma dads gona kill me
                                                                                                    now im shiting ma self
                                                                                                    No longer with us
                                                                                                    Posted on: 08 Sep 08 05:51
                                                                                                      man....i was playing Tales of Vesperia for maybe a few weeks now? Shit i just came back from work yesterday and my brother said " Hey big bro i was playing the game and all of sudden it made a wierd noise and i took out the disc and it had 4 circles on the disc...."

                                                                                                      bet your ass i was fucking pissed shit thinking i was gonna have the whole day playing Tales of Vesperia....now i gotta pay another 60 bucks for another copy....dam 360 can kiss my ass....

                                                                                                      does this happen if its set straight up horizontal? would it still makes them dam circle on the disc even if it was set horizontal? man if so im trading it back and getting my wii back....shit...gawd!! my precious tales of vesperia!!! 4 dam perfect circles on it man shit!!!!!!!! microsoft i want my money back you bastards!!! fix this dam problem!
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                                                                                                      Posted on: 21 Sep 08 18:11
                                                                                                        Bought a 360 pro. Worked fine for a short time, then started making weird noises, showed that the disc COD 4 was unreadable (that was new too). Took the disc out and it had those beautiful ring scratches. Now the game can't be played at all. Don't even want to take the chance of putting any other games in. Waiting to hear what they have to say...
                                                                                                        nutzler
                                                                                                        New on Forum
                                                                                                        Posted on: 24 Sep 08 16:56
                                                                                                          just bought a brand new xbox console and a the new game "rockband 2". Took it out of the package, put the dvd in, was plugging in controllers and scraaaaaaattttcchhh. I really think MICROSOFT needs to make it much larger that you are not supposed to move it AT ALL while the game is playing. So now Im out $60 and they wont do a thing about it. I am very upset and I just hope that this helps other people out there. I mean you how would you like to take 60 bucks and just throw it in the trash. SPREAD THIS.. Joe
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                                                                                                          Posted on: 13 Oct 08 10:26
                                                                                                            OMG ive just last week bought a 360 60Gig and low and behold , my 360 scratched two of my new games i dont get it as it surely is a newer console ? yet they both have a perfect circle scratch and are now unusable
                                                                                                            No longer with us
                                                                                                            Posted on: 13 Oct 08 20:31
                                                                                                              yeah i have had rock band 2 for only two weeks now and i have an April 2006 model 360, anyways i start to try and do the drum trainer feature and the 360 freezes and says the disk is unreadable. I take the disk out it has the "pretty" circular scratches on it but if u look closer there are more then just those circular scratches that are really easy to see there are, if u look closly, even more circular scratches. Normally i would blame this one on me for handeling problems, but being that i always took it out and put it in the case when i was done with it i couldnt. also i dont know how i could make scratches that perfect. I am waiting to hear what microsoft is going to do about it or ways to fix it, but being the big company they are they will find someway around it or they will just blame it on me, if anyone who had this problem, and microsoft did something about it, please tell me what they did or what they said
                                                                                                              No longer with us
                                                                                                              Posted on: 20 Oct 08 02:20
                                                                                                                yes it has done the same thing 2 me....this is not a small problem so i really dont know what the guy is tlking bout. Just because u aint heard of it doesnt mean itz not a big problem....but yes i think they really should recall all xbox's for repair of bugs.
                                                                                                                No longer with us
                                                                                                                Posted on: 20 Oct 08 03:52
                                                                                                                  This issue is stupit because microshit thinks everyone is afraid of opening up Electronics. My 360 was doing the same thing..This is an easy fix .

                                                                                                                  The top spindle of the 360 pushes the dvd very close to the tray crater. I took it appart and added a little foam rubber cirle patch on the lower section of the upper holder. This upper holder is the problem.
                                                                                                                  I know you guys are going to hate me when I ask this question..How could a $20 dvd player not make scratches on movies? Take a dvd player appart and you will see how I fixed my 360...
                                                                                                                  I am in no way associated with microcrap. I do not run Windows !! only thing I have from them is this 360. I fixed my friends 360 as well to. He was having the same problem.
                                                                                                                  No longer with us
                                                                                                                  Posted on: 20 Oct 08 03:57
                                                                                                                    Added but took away from the holder so the DVD is a little higher up.. Yes no reading problems. And the test does prove that Microsoft funked up because the dvd woobles too much without the stabilizing parts hence why the tiny nicks.. Now as for the dug circle paths those are problems like I had ...Fixed for now..
                                                                                                                    No longer with us
                                                                                                                    Posted on: 26 Oct 08 06:38
                                                                                                                      Hey genius, check online. Tons of people are having this problem. I had this problem for the first time today.
                                                                                                                      No longer with us
                                                                                                                      Posted on: 02 Dec 08 18:42
                                                                                                                        i have been going through the same problem. i call xbox and they in a lot of words say "we cant do anything, screw off" i just had my madden 09 disc repaired and now it has ringed scratches around it already only after 4 hrs of play. xbox is a joke. too many frustrations. they need to give us our money back or give us functioning xbox's. its microsoft. microsoft. one of the largest corportations in the world and they cant replace a million or so xbox's. like really. how greedy is our country becoming
                                                                                                                        No longer with us
                                                                                                                        Posted on: 04 Dec 08 01:18
                                                                                                                          I bought the 360 arcade. 2 weeks ago. It ate my madden in the first week. I thought it was my friend that laid it down on a bad surface. Today I rented fallout 3. Ate the game in 5 hours. Horribly I'm scared to rent anymore. I now owe blockbuster 9.95 for rental and 59.99 for the game. I will never rent a game again for the 360. It's too risky.
                                                                                                                          nutzler
                                                                                                                          New on Forum
                                                                                                                          Posted on: 04 Dec 08 23:42
                                                                                                                            this is the way Microsoft will become bigger. You buy 1 cd, play it, it becomes scratched, you buy yet another. Thats just good business
                                                                                                                            No longer with us
                                                                                                                            Posted on: 17 Dec 08 19:39
                                                                                                                              I have the same problem. Got to the point where on one game of mine, Call of Duty 4, wont play every map. Same thing for my cousin and a friend. I know i didnt cause I keep my x box on the floor so it couldnt have fallen or anything
                                                                                                                              No longer with us
                                                                                                                              Posted on: 26 Dec 08 22:45
                                                                                                                                my 360 just destroyed my svsr09 disk which i got yesterday as well as surprising me with the 3 RROD thanks microsoft you've made my christmas real special on to-p of the fact im seeing me dad 2moz nd he's got me COD5 well im off to buy a PS3
                                                                                                                                No longer with us
                                                                                                                                Posted on: 26 Dec 08 23:12
                                                                                                                                  FIRST DAY!
                                                                                                                                  Brand new xbox360, brand new COD5. Played it for 2 hours, left came back and it wouldn't read disk. Ejected disk and xbox had left a major ring around the disk, destroyed it. Going back to store.
                                                                                                                                  No longer with us
                                                                                                                                  Posted on: 29 Dec 08 04:58
                                                                                                                                    We too are experiencing problems with scratches. My son got the 360 for Christmas, he has played for 3 days and low and behold he hears noises and pulls the game out and there are the amazing circles of scratch.Thought it was something he had done, I do not see how, the system is laying flat and untouched. Then he tries to play another game and same thing. Noises, disc unreadable. Same straches.We called micro-crap support, talked with Eric who hung up on us then Angel. We stayed on the phone for 2 hours. They have informed us they cannot replace the 2 games destroyed from faulty manufacturing of the 360. We have to call the maker of the games. They can however replace scratched games with games that microsoft have on a list that they make, so that there is no more money out of pocket for them. What about the games that we loved that costs lots of money. Also after the 2 hours of no customer service, the rep told me he was having a glitch (imagine that) in his system that was not letting him place the work order for warranty repair to fix my 360, for me to call back tomorrow with the reference number he gave me. We have a total loss of around $1000.00, including games, system and controllers. How do they get away with this. I feel I have been robbed. How do we get satisfaction?
                                                                                                                                    No longer with us
                                                                                                                                    Posted on: 29 Dec 08 04:58
                                                                                                                                      We too are experiencing problems with scratches. My son got the 360 for Christmas, he has played for 3 days and low and behold he hears noises and pulls the game out and there are the amazing circles of scratch.Thought it was something he had done, I do not see how, the system is laying flat and untouched. Then he tries to play another game and same thing. Noises, disc unreadable. Same straches.We called micro-crap support, talked with Eric who hung up on us then Angel. We stayed on the phone for 2 hours. They have informed us they cannot replace the 2 games destroyed from faulty manufacturing of the 360. We have to call the maker of the games. They can however replace scratched games with games that microsoft have on a list that they make, so that there is no more money out of pocket for them. What about the games that we loved that costs lots of money. Also after the 2 hours of no customer service, the rep told me he was having a glitch (imagine that) in his system that was not letting him place the work order for warranty repair to fix my 360, for me to call back tomorrow with the reference number he gave me. We have a total loss of around $1000.00, including games, system and controllers. How do they get away with this. I feel I have been robbed. How do we get satisfaction?
                                                                                                                                      nutzler
                                                                                                                                      New on Forum
                                                                                                                                      Posted on: 30 Dec 08 20:37
                                                                                                                                        HOW???? They just made their money (case closed)
                                                                                                                                        Ramza
                                                                                                                                        MyCE Member
                                                                                                                                        Posted on: 30 Dec 08 21:35
                                                                                                                                          This problem needs to be made much more public than it actually is.
                                                                                                                                          The Xbox 360 hardware is a an insulting joke to anyone with a clue.
                                                                                                                                          steveo119
                                                                                                                                          MyCE Senior Member
                                                                                                                                          Posted on: 30 Dec 08 23:37
                                                                                                                                            if you take all the people on here, then multiply by approx 12, then you might get an idea of how many people have been affected by this worldwide, if not more!

                                                                                                                                            i'm not trying to rub it in tor all the 360 owners out there, i'm just thankful I didn't buy one!
                                                                                                                                            CPUSlayer
                                                                                                                                            MyCE Member
                                                                                                                                            Posted on: 01 Jan 09 01:43
                                                                                                                                              I never had this scratch problem, nor has my friends....nor their friends. Sounds like a bad batch of Dvd-rom drives got shipped from their sub-contractor. Perhaps this is just rubbish Sony fan-boys idea of being funny because their PS3 is sucking according to the sales figures and they are mad because Sony is extremely slow on releasing worth while games, because the game companies have a hard time making money because it is so hard and expensive to program the PS3. Perhaps people that are having this problem should put a child proof eject button on their 360 so kids wont start feeding the 360, and in return the food scratches the discs.

                                                                                                                                              Guess we will find out the truth when Microsoft starts tearing apart the dvd-rom drives. But what customer is going to admit it was their fault, or their kids fault on the forums? I also wondering if Microsoft will tell the media what the problem is, if it turns out to be their hardware. I'm curious on the out come.
                                                                                                                                              CPUSlayer
                                                                                                                                              MyCE Member
                                                                                                                                              Posted on: 01 Jan 09 01:47
                                                                                                                                                steveo119 Said
                                                                                                                                                http://club.cdfreaks.com/avatars/steveo119-375061.gif if you take all the people on here, then multiply by approx 12, then you might get an idea of how many people have been affected by this worldwide, if not more!

                                                                                                                                                Then take that total and divide it by 11, then you might have a slightly high figure, but it is in the non educated ballpark, it doesn't even fit into the guesstimate figure.
                                                                                                                                                No longer with us
                                                                                                                                                Posted on: 01 Jan 09 05:23
                                                                                                                                                  My all three of my son's games that he got for Christmas have the ring. Caused by two seperate Xbox.
                                                                                                                                                  No longer with us
                                                                                                                                                  Posted on: 01 Jan 09 18:20
                                                                                                                                                    Fucking ms rip offs... They're all thieves! My X box 360 scratched my disc and its going to cost me $20 for a replacement copy with no game manual or game case, isn't that nice?
                                                                                                                                                    No longer with us
                                                                                                                                                    Posted on: 01 Jan 09 18:26
                                                                                                                                                      and who cares if you did move the system? it should have been made well enough to not scratch the games!

                                                                                                                                                      Microsoft is the fucking richest company in the world!
                                                                                                                                                      No longer with us
                                                                                                                                                      Posted on: 01 Jan 09 18:27
                                                                                                                                                        and who cares if you did move the system? it should have been made well enough to not scratch the games!

                                                                                                                                                        Microsoft is the fucking richest company in the world!
                                                                                                                                                        No longer with us
                                                                                                                                                        Posted on: 01 Jan 09 18:27
                                                                                                                                                          and who cares if you did move the system? it should have been made well enough to not scratch the games!

                                                                                                                                                          Microsoft is the fucking richest company in the world!
                                                                                                                                                          steveo119
                                                                                                                                                          MyCE Senior Member
                                                                                                                                                          Posted on: 01 Jan 09 20:28
                                                                                                                                                            ' never had this scratch problem, nor has my friends....nor their friends. Sounds like a bad batch of Dvd-rom drives got shipped from their sub-contractor. Perhaps this is just rubbish Sony fan-boys idea of being funny because their PS3 is sucking according to the sales figures and they are mad because Sony is extremely slow on releasing worth while games, because the game companies have a hard time making money because it is so hard and expensive to program the PS3. Perhaps people that are having this problem should put a child proof eject button on their 360 so kids wont start feeding the 360, and in return the food scratches the discs.

                                                                                                                                                            Guess we will find out the truth when Microsoft starts tearing apart the dvd-rom drives. But what customer is going to admit it was their fault, or their kids fault on the forums? I also wondering if Microsoft will tell the media what the problem is, if it turns out to be their hardware. I'm curious on the out come.'

                                                                                                                                                            now thats the biggest fanboyism i can honestly say I've ever heard!!

                                                                                                                                                            is it a case of my toy's the best, so i'm not letting anyone else say otherwise?

                                                                                                                                                            you have proven several times on here that you are a fanboy, due to the way you slag off the ps3!! I could easily go on about 'oooh the 360's a crap console coz it dies, or damages disks' but i don't coz A- i'm an adult, and B-I accept that the 360 has got a good games library.

                                                                                                                                                            I mean, how blinded are you that you can't see that the 360
                                                                                                                                                            IS damaging disks? they've admitted it. and yeah, coz us PS3 owners have nothing better to do than write on here how 'the 360 destroyed my disks'. you're a bigger loser than i thought if thats what you honestly think. what other proof do you want? serial numbers?

                                                                                                                                                            I think you've 2 choices here, change the record, or get a life.
                                                                                                                                                            CPUSlayer
                                                                                                                                                            MyCE Member
                                                                                                                                                            Posted on: 01 Jan 09 23:36
                                                                                                                                                              How big of an idiot do you think people are to continue buying new games and put them into their 360's knowing something bad is happening to their discs. Freaking idiots, if you have have a problem then send it in to have fixed. Don't just keep buying $30-$60 games just to have them ruined 30 days later, when you know damn well they are getting ruined. For crying out loud.

                                                                                                                                                              Same thing with vehicles. Someone notices steam pouring out of the hood of their car. But instead of pulling over and letting the car cool off, or having it towed to to have fixed, they keep driving the car until it finally over heats and melts pistons and cracks the block. Instead of having a $20-$500 fix, now they have over $3000-$5000 of repair bills. Idiots.
                                                                                                                                                              CPUSlayer
                                                                                                                                                              MyCE Member
                                                                                                                                                              Posted on: 01 Jan 09 23:46
                                                                                                                                                                @ Steveo

                                                                                                                                                                I am a PC person myself. Nothing like upgrading to the latest and greatest when you can finally afford it. The PC graphics and the open source for games make it worth while for many people. Consoles are a bit more stable because game manufactures only have to program for 1 set of hardware, compared to 1000's of different configurations on the PC side. Yeah, I am a PC fanboy...and I am proud of it.
                                                                                                                                                                psychoace
                                                                                                                                                                CD Freaks Senior Member
                                                                                                                                                                Posted on: 02 Jan 09 04:38
                                                                                                                                                                  They wont fix it unless you pay the piper
                                                                                                                                                                  steveo119
                                                                                                                                                                  MyCE Senior Member
                                                                                                                                                                  Posted on: 02 Jan 09 13:46
                                                                                                                                                                    well, your previous posts say otherwise i'm afraid. and as for pc gaming, i'm sorry, but in my younger youth, i was the same, but got fed up when i was buying newer and better graphic cards/ bigger hard drives and keeping up with the latest tech every 6-8 months. if thats pc gaming, then you can keep it.

                                                                                                                                                                    I could afford it back then, but why the hell should i carry on like that when i could be spending my money on things like buying a house, cars, TV's, new sound systems, etc? I understand the satisfaction of keeping a PC uptodate, and getting things like games to work on your pc, but i'm past that, and wantr an easy life! lol

                                                                                                                                                                    as for your comment about the disk destroying thing, i agree, i wouldn't put another game into a machine if i destroyed 1 i just put in moments before neither, but thats not being stupid, its a lack of common sense. i would be inclined not to buy another 360, and actually demand my money back, and thats not coz i have a PS3, thats with anything thats faulty. hell i demanded my money back when my TV went developed a dodgy line 2cm up from the bottom of the screen, so i see nothing wrong with it myself.

                                                                                                                                                                    if the ps3 starts eating disks, rest assured i will be putting it up for sale, sell my games off, and wait for the next gen, and still wont buy one till a year later to see if the kinks are worked out.

                                                                                                                                                                    but hey, thats just me!
                                                                                                                                                                    CPUSlayer
                                                                                                                                                                    MyCE Member
                                                                                                                                                                    Posted on: 02 Jan 09 19:05
                                                                                                                                                                      @steveo119

                                                                                                                                                                      If that is your opinion, then you are entitled to it. If you don't like it, then you have to option to not support it. If you are a PS3 fanboy, then good for you. If you hate the 360 or the PC, then again, that is your faith and opinion not to like them. No one is going to change your opinion or my opinion by someone else's opinion. If you like what you buy and you think it is the best and everything else you don't buy is junk, then that is your belief. Who cares what you support or what I support. Everyone is a fanboy of something, even if it is a Ford or a Chevy.

                                                                                                                                                                      So if your trash talking just to justify why you support Sony and the PS3, then your just waisting your time. Just like I'm waisting my time posting this.

                                                                                                                                                                      I don't give a rats ass what you believe, and I'm positive you can care less what I believe also. So lets leave it at that.
                                                                                                                                                                      No longer with us
                                                                                                                                                                      Posted on: 03 Jan 09 04:42
                                                                                                                                                                        Okay, so I got a 360 for Christmas. I didn't play it too much because I was always worried about completely killing it within the first week of owning it. So a few days ago, in the middle of playing a game, the disc started rattling around or something. At least that's what it sounded like (it was vertical). Worried, because I worry about everything with my technology, I place the console horizontally. Maybe that was my mistake, because when I sat back down and resumed play, it made a WORSE noise and just...stopped. It wouldn't read the disc. I was sent back to the dashboard and I took my disc out of the tray and found this crazy, circular scratch all the way around it. I was VERY upset. I let the console rest for a while, and tried again. It was a miracle. It played. So I tried to curb my playing even more while hoping, stupidly might I add, that the scratch would magically disappear. And all was well. Until today. I began playing and at one particular point in the game everything just stops. I even know when it is going to happen because it makes this loud, weird noise like the disc is hitting something. It has happened three times now, all in the same spot. Desperate, I tried to hold off on what makes the disc crap up on me and I just fooled around on the game for a while. It was completely fine. Then I attempted to perform the action that causes the malfunction and lo and behold, it craps up. I'm extremely upset, and FYI that is an insane understatement.

                                                                                                                                                                        I'M PISSED OFF!

                                                                                                                                                                        So now that you guys know practically my whole life story, do you think someone would replace my game, or should I check out the console? Or maybe another piece of advice? Anything would be awesome.
                                                                                                                                                                        psychoace
                                                                                                                                                                        CD Freaks Senior Member
                                                                                                                                                                        Posted on: 03 Jan 09 05:31
                                                                                                                                                                          Your screwed just like the rest of us. If it's a Microsoft game you can replace it by paying another $20 but if the publisher is anyone else then your screwed. This is not warrentied by Microsoft like RROD so no replacing of your system and publishers of the games wont replace the games as well.

                                                                                                                                                                          Right now I'm looking into buying a replacement drive from a hack website and hack my 360 so I can run games without worry. I don't have the money for a PS3 or feel it's worth it as a new investment. I don't need it for it's Blu Ray compatability since I already have one on my PC. So spending $400 on a system that plays the same games as my xbox 360 does I would rather just repair it myself.
                                                                                                                                                                          steveo119
                                                                                                                                                                          MyCE Senior Member
                                                                                                                                                                          Posted on: 03 Jan 09 13:05
                                                                                                                                                                            i'm not trash talking about nowt, i'm just giving out my opinion.

                                                                                                                                                                            I'm 31, done it and got the tee-shirt, and i'll admit to being a 'ps3 fanboy' if it means that i defend my own purchase, even though i would drop it like a hot tattie, if it gave me as many problems as the 360 has. and when did i EVER say i hated the 360 or PC?

                                                                                                                                                                            what do you think i've typed this on?

                                                                                                                                                                            i've not always been a sony fanboy though, coz i was originally a sega fanboy, having all the consoles since the master system to the dreamcast. I only go for what i feel is the best quality console, so if thats trash talk, then i'm gonna leave it at that also.

                                                                                                                                                                            apart from this 1 fact. this is a forum style news site, so obviously everyone is going to put their opinions on here, thats what this site is for, or it would be dead. I hope you'll at least agree with this statement.
                                                                                                                                                                            steveo119
                                                                                                                                                                            MyCE Senior Member
                                                                                                                                                                            Posted on: 03 Jan 09 13:20
                                                                                                                                                                              @ psychoace, why don't you try changing the dvd drive yourself? might be cheaper allround?
                                                                                                                                                                              steveo119
                                                                                                                                                                              MyCE Senior Member
                                                                                                                                                                              Posted on: 03 Jan 09 13:21
                                                                                                                                                                                @ psychoace, why don't you just try changing the dvd drive yourself? might be cheaper allround?

                                                                                                                                                                                sorry, i keep getting repeated! lol
                                                                                                                                                                                No longer with us
                                                                                                                                                                                Posted on: 03 Jan 09 15:29
                                                                                                                                                                                  Yes. Get a PS3.
                                                                                                                                                                                  psychoace
                                                                                                                                                                                  CD Freaks Senior Member
                                                                                                                                                                                  Posted on: 03 Jan 09 17:40
                                                                                                                                                                                    I am, it's still $50 so I got to wait until I catch up after the christmas crunch.
                                                                                                                                                                                    steveo119
                                                                                                                                                                                    MyCE Senior Member
                                                                                                                                                                                    Posted on: 03 Jan 09 18:04
                                                                                                                                                                                      cool no worries!! lol!
                                                                                                                                                                                      CPUSlayer
                                                                                                                                                                                      MyCE Member
                                                                                                                                                                                      Posted on: 04 Jan 09 06:43
                                                                                                                                                                                        @Caitie

                                                                                                                                                                                        Did you call up xbox (microsoft) support? I would call them up and see what they are willing to do for you. Also get a support # and keep it stored for the future. That should be your first step. The final step should be bitching and complaining on forums if Microsoft is not willing to help. Microsoft might just fix it for free, or give you a replacement console and compensate you for 1 disc. That wouldn't be worth complaining to much about, except for the wait.

                                                                                                                                                                                        Keep your support number (or numbers) for future use in case of a court settlement. Post back and tell us your results.
                                                                                                                                                                                        No longer with us
                                                                                                                                                                                        Posted on: 04 Jan 09 07:15
                                                                                                                                                                                          LMAO this thread is still alive?? For Christ Sakes if it was not for those Crazy Europeans Microshaft would not have admitted to the scratching problem. Is everyone in North America completely brainwashed?? Boycott Microsoft!!!! simple .
                                                                                                                                                                                          psychoace
                                                                                                                                                                                          CD Freaks Senior Member
                                                                                                                                                                                          Posted on: 04 Jan 09 08:26
                                                                                                                                                                                            Yes I must be completly imagining those scratches and unreadable disc errors. So must all the other people in this thread. Thanks for letting us know these arn't real we really appreciate your knowledge master Coolios
                                                                                                                                                                                            steveo119
                                                                                                                                                                                            MyCE Senior Member
                                                                                                                                                                                            Posted on: 04 Jan 09 11:54
                                                                                                                                                                                              lol
                                                                                                                                                                                              No longer with us
                                                                                                                                                                                              Posted on: 06 Jan 09 22:07
                                                                                                                                                                                                Spent £400 of my hard earned cash on a new Xbox 360 including games and assessories from Game for xmas and within 2 weeks a £40 game bites the dust with a deep ring around the disk. Ms and Game dont want to know. Which is easy money for said companies. If The xbox is so fragile it should not have been released (If i had of read this forum first i might have thought differently about buying the xbox 360) or ms should allow people to back up there own games instead of treating them like protential criminals. When I feel ripped of like this it makes it hard to feel sorry for those companies fight against software piracy. Companies who mistreat their customers play a dangerous game especially at a time when worlds finances are so f***ed.
                                                                                                                                                                                                roadworker
                                                                                                                                                                                                MyCE Resident
                                                                                                                                                                                                Posted on: 07 Jan 09 00:09
                                                                                                                                                                                                  To all "Christmas buyers",did you check what drive you have in your XBox 360?
                                                                                                                                                                                                  Normally,the newer drives,like the Benq VAD6038 and the LiteOn DG-16D2S shouldn't have this ring of death problem ,so I wonder if you bought some older "overstock " XBox 360
                                                                                                                                                                                                  steveo119
                                                                                                                                                                                                  MyCE Senior Member
                                                                                                                                                                                                  Posted on: 07 Jan 09 07:26
                                                                                                                                                                                                    @ roadworker, what has the RRoD got to do with the scratched disk problem?
                                                                                                                                                                                                    roadworker
                                                                                                                                                                                                    MyCE Resident
                                                                                                                                                                                                    Posted on: 07 Jan 09 09:05
                                                                                                                                                                                                      @steveo 119,I didn't mention the RED ring of death on the front of the XBox,but the circular scratches on the discs.......there are places on the .net which refer to this scratches as the 'ring of dead',since these rings on the discs make them inplayable...
                                                                                                                                                                                                      steveo119
                                                                                                                                                                                                      MyCE Senior Member
                                                                                                                                                                                                      Posted on: 07 Jan 09 18:45
                                                                                                                                                                                                        oooooh, sorry, my bad!! lol
                                                                                                                                                                                                        No longer with us
                                                                                                                                                                                                        Posted on: 09 Jan 09 19:32
                                                                                                                                                                                                          i dont give a shit what you ppl think, we move our xbox while playing a game. yea sure some idiots do that, but not all of them and no disc drive is suposed to scratch a disc like that.

                                                                                                                                                                                                          i had a laptop once with a disc in and my friend got mad and started shaking the thing, like in mad, the disc was scratched, but stil readable and doesnt look half as pad as what a xbox does

                                                                                                                                                                                                          my current xbox makes a smal line near the middle. this happend after a 4 hour gameplay time. i switched off console to go do stuff, came back and coudnt get into menu.... i only played the game for 4 minutes, and i never touch it and its always vertical
                                                                                                                                                                                                          No longer with us
                                                                                                                                                                                                          Posted on: 12 Jan 09 15:49
                                                                                                                                                                                                            I'm on my 2nd Xbox, the thing is I'm not even a hardcore gamer, just casual. So if I play NFS for less than 20 hours over a few weeks, i don't expect my game to get scratched but it was.
                                                                                                                                                                                                            I played Virtua Fighter for less than 10 hours and it got scratched.

                                                                                                                                                                                                            On the first Xbox, only COD (which I didn't get brand new) wasn't scratched, all my other games were.

                                                                                                                                                                                                            The XBoX has been nothing but trouble... so sad!I should have stuck to the PS2.
                                                                                                                                                                                                            No longer with us
                                                                                                                                                                                                            Posted on: 12 Jan 09 20:55
                                                                                                                                                                                                              Every single person that I know that has a 360 has had theirs break down, three also had the problems with scratches on multiple discs. I now have both these problems. My new left 4 dead is unplayable and my xbox goes from having three red lights to freezing within 5 mins of it being switched on. I suppose im just a sony fan-boy making this all up, perhaps I could stick your head in my xbox and see if you come out with scratches. There's only one person sounding like a fan-boy here and that's you. We're here to talk about our shitty consoles which we paid a lot of money for, if u don't have anything to add then don't add anything. Oh and that must be one huge fucking batch of bad DVD-rom drives we all got. This is one forum and I can't believe how many people have this problem.
                                                                                                                                                                                                              No longer with us
                                                                                                                                                                                                              Posted on: 17 Jan 09 03:33
                                                                                                                                                                                                                my cousin just got saints row 2 2 weeks ago and it had no scratches but a couple days after he got it it stopped working. microsoft wtf
                                                                                                                                                                                                                No longer with us
                                                                                                                                                                                                                Posted on: 03 Feb 09 09:11
                                                                                                                                                                                                                  my one month old xbox 360pro (melbourne australia) has just ringed my boys thawkpg disk so i've only just heard of this and found this page.Hmmmmm What ! bill sells 3 million ms shares last week ,sounds like i'm $50 out of pocket.
                                                                                                                                                                                                                  No longer with us
                                                                                                                                                                                                                  Posted on: 23 Feb 09 02:30
                                                                                                                                                                                                                    this is the perfect strategie for this problem, when disks get scratched, borrow your friend's copy, install it, and put your scratched one in and you will have your game back and it won't wear down your xbox's Cdrive becaudse the game doesn't spin during gameplay. GOTTA LOVE IT
                                                                                                                                                                                                                    No longer with us
                                                                                                                                                                                                                    Posted on: 01 Mar 09 23:49
                                                                                                                                                                                                                      Now that NXE allows Game installs, why don't people having PRO's & Elite's just install Games on HDD & Play, thereby elimiating the scratches problem. At least MS made 1 good decision by allowing us to install games on HDD.
                                                                                                                                                                                                                      No longer with us
                                                                                                                                                                                                                      Posted on: 09 Mar 09 00:08
                                                                                                                                                                                                                        Follow DJOneLove's advice, since Feb 18 2008 he has told us about the d_skin disk protection, enter the website http://www.d-skin.com/index.php and get your d_skin and find where you can buy it, stop complaining sice this may be a solution, I dont still have a 360 and I have thinked a lot about buying it since its cheaper, since its hard for me to buy a PS3 and the expensive of the Blue-Ray Discs, but still not deciding because of the technical problems like the "red ring of death" and the scratch problem and not buying it soo it can have problems and not sure to pay an insurance but for two years worth it, but since there have been reports that the RROD issue has been solved and about the d_skins could be a good sign for X360 users. Stop fighting the PS3 and X360 issues, both are awsome, but some of us of low salary for entertaing need what we can buy but like they say sadly about this, if its cheaper, it produce less, the X360 is fine, but the technical problem is not, and how many years has gone to this and Microsoft hasn't find a solution to this problem, but i have decided to buy the X360, hoping that future consoles have the RROD solved, and buy d-skins for my future games, because sadly its part of the console to make the scratch problem, until its solved. Pre-Order Resident Evil 5, or RE5 Collector's Edition for either PS3 or X360 and get it this March 13, I have for X360 CE and I haven't buy the console, buy it since its limited and I have to take advantage, and I'll make the test with the d-skin since the CE sure is expensive and I dont want my $90.00 plus tax being a waste.
                                                                                                                                                                                                                        No longer with us
                                                                                                                                                                                                                        Posted on: 12 Apr 09 10:07
                                                                                                                                                                                                                          All of my friends with xbox360's have this problem, millions are affected, so don't stand up for the 2nd richest man in the world.
                                                                                                                                                                                                                          No longer with us
                                                                                                                                                                                                                          Posted on: 12 Apr 09 10:07
                                                                                                                                                                                                                            All of my friends with xbox360's have this problem, millions are affected, so don't stand up for the 2nd richest man in the world.
                                                                                                                                                                                                                            No longer with us
                                                                                                                                                                                                                            Posted on: 25 Apr 09 00:32
                                                                                                                                                                                                                              ALL THESE COMMENTS AND NO ONE HAS MENTIONED IF THERE IS A SOLUTION TO THE PROBLEM....
                                                                                                                                                                                                                              No longer with us
                                                                                                                                                                                                                              Posted on: 02 May 09 16:13
                                                                                                                                                                                                                                This is an obvious design flaw and Microsoft should recall them all and replace the faulty cd drives free of charge!
                                                                                                                                                                                                                                No longer with us
                                                                                                                                                                                                                                Posted on: 07 May 09 03:19
                                                                                                                                                                                                                                  Do you work for MS Kmach? I have a friend that has this problem, sent it to MS for warranty repair and got it back with the same problem. IT EXISTS.
                                                                                                                                                                                                                                  No longer with us
                                                                                                                                                                                                                                  Posted on: 07 May 09 15:08
                                                                                                                                                                                                                                    The Solution is simple the problem is the legacy mini cdr/dvd crap holder socket in the dvd drive tray that is what is scratching the games.
                                                                                                                                                                                                                                    WTF was microshit thinking !!!! take out that useless crap. Put a regular Tray.But there is something hidden here .... The Wii and the PS3 system both still have the Legacy mini cdr/dvd slot and they do not have the scratching problem.. My solution for my 360 was to take the DVD rom appart and put a couple of circle open sticky pads on the top counter weight of the dvd rom drive, this way the DVD game wont' come off the holder and spin itself to death. I might try to bring up the dvd holder socket mount maybe about 3 mm higher... Anyways worked for me.. Technicians my ass you guys can't fix crap!!!!
                                                                                                                                                                                                                                    Install
                                                                                                                                                                                                                                    New on Forum
                                                                                                                                                                                                                                    Posted on: 19 Sep 09 01:07
                                                                                                                                                                                                                                      Install your games to your HDD i have an elite console and it tears my disks apart im forced to install every game i purchase to the HDD then you dont have to worry because even if the disk has like 5 holes in it only needs to read 1 tiny part of the disk from any data source so you can play from your hardrive.

                                                                                                                                                                                                                                      Upto now

                                                                                                                                                                                                                                      All my games still play with massive rings and crap all over the disks but if one ever stops working im going to complain to microsoft.

                                                                                                                                                                                                                                      just bought cod5 brand new and my xbox has just wiped it to shreads lol im very mad.
                                                                                                                                                                                                                                      lovebug917
                                                                                                                                                                                                                                      New Member
                                                                                                                                                                                                                                      Posted on: 03 Jan 10 11:40
                                                                                                                                                                                                                                        Quote:
                                                                                                                                                                                                                                        Originally Posted by guest
                                                                                                                                                                                                                                        MS saying that it is possible that there is a scratch problem with SOME units is a far cry from saying the MS admits that all 360's have scratch issues like the title implies ("it is a typcial 360 problem?"). Not that some units don't have a scratching problem but all my friends with 360's don't have this problem, I don't have this problem, and I have never heard of anyone having this problem playing over Live. with over 10 million units sold and the fact that it has really just now gotten some headlines mean it is probably a very small problem. I believe MS when they say they will look into because when my launch 360 died I had a new one on my doorstep in just 4 business days! Just because a Dutch television program says that they have one console that scratched a disc means nothing. There are a lot of questions: did they just test one random unit or several (even if they tested several that is hardly a representative sample)? Test it in both vertical and horizontal? Or is there bias of any sort (tampering, etc.)? A garbage study but instead of ignoring this single test altogether MS has said they would look into it, respectable enough for a large company. There is a lot of cooky stuff that goes on with these game companies, I remember Sony got caught doing propaganda sites, forums postings, and videos for the PS3. Who knows if this story is even real, or if someone is on somebody's payroll. Paranoid I know but you can't just take everything to heart you read on the internet. Another possibility might be I am an American 360 owner, maybe a bad batch of DVD Drives got shipped to the UK? Or maybe this problem is within normal fault rates of that class of DVD drive? Still nothing unusual.
                                                                                                                                                                                                                                        ok 2 years on where is this problem now, worldwide thats where, 2 guesses as to who you work for, and if like you said ms did look into it then it would not be as bad as it is now would it. what it boils down to is parting with alot of cash for a console to a very rich company that are causing you to pay more for games that its pruduct has damaged just because they did not research into it further and did not take action when they could have.
                                                                                                                                                                                                                                        aroth1985
                                                                                                                                                                                                                                        New Member
                                                                                                                                                                                                                                        Posted on: 03 May 10 08:56
                                                                                                                                                                                                                                          I live in California, and I bought an Xbox 360 Elite in December. I've never ever moved the console and now my Call of duty game has a huge half moon gash through it. I'm so glad I bought the insurance policy for it through best buy, now I don't have to deal with the crap that all of you have with Microsoft. And for the people who say they don't believe it was the console because they have never heard of it, then open your ears. Mine did it(elite), my boyfriends did it(reg. 360) and multiple of my online friends have said that have had the same problem. Half the time I can't even play my game because of the scratch, Microsoft needs to fix the problem and replace the game that were ruined. Its their fault.
                                                                                                                                                                                                                                          peterm909
                                                                                                                                                                                                                                          New Member
                                                                                                                                                                                                                                          Posted on: 18 Jun 10 22:58
                                                                                                                                                                                                                                            I got an xbox for chrismas and recently it has started scratching games but unusualy its only scratching fifa10's. I got my first fifA 10 at chrismas and it broke a month ago the strange thing to me was it was only scratched in a perfect circle, after the game was broken I only had 'call of duty modern warefare 2' which didnt appear to be affected by the xbox and i'd already finished it and even though my fifa10 had broken i was enjoying it so much i got another one it got the same circle within a week but i still wasnt sure what the problems was but had established it had something to do with the xbox so i created a new avatar and suddenly it was working again but the happiness was short lived it broke again after 3 days.
                                                                                                                                                                                                                                            ChrisBurden
                                                                                                                                                                                                                                            New Member
                                                                                                                                                                                                                                            Posted on: 16 Aug 10 05:42
                                                                                                                                                                                                                                              My friend has had this problem a thousand times it ruined a ton of his games, cost him alot of money in damages, this happens more than you think, if you got a system that dont do this well your lucky but i seen this a million times
                                                                                                                                                                                                                                              Redwyvern
                                                                                                                                                                                                                                              New Member
                                                                                                                                                                                                                                              Posted on: 21 Nov 10 02:57
                                                                                                                                                                                                                                                I registered just to make this post:

                                                                                                                                                                                                                                                The scratching of the discs are caused by ejecting them before they finish spinning down. I learned this the hard way after scratching my Guitar Heroes World Tour disk. Since then, I ALWAYS wait till the drive spins down before ejecting it. I have never had another disc get scratched.
                                                                                                                                                                                                                                                Chump
                                                                                                                                                                                                                                                New Member
                                                                                                                                                                                                                                                Posted on: 16 Dec 10 20:33
                                                                                                                                                                                                                                                  I have the Arcade version and my kids have every game system- Wii, Playstation 1 & 2, Xbox Live and Xbox360. All these systems sit on the same shelving unit and only the Xbox360 is cutting scratches into the discs- ring scratches near the outer edge of the disc. Now these discs won't play. I know it's not my kids moving the system around while playing because we bought the wireless controllers and the console is across the room from where they sit. Besides when did discs become so sensitive to movement and vibration, I have a CD and DVD player in my car and I don't have a problem while driving. It's obvious this console doesn't have the necessary components to prevent lens to disc contact. Xbox support said they don't have reports of this issue and said I would have to pay for the repair. Also, they will not replace my discs! Come-on Microsoft enough already, it's time to admit there's a problem. Don't amplify the issue by turning your customers away from your obligated support. I will copy and paste these comments on every consumer site I can find. Microsoft...shame...shame...everyone knows your name.
                                                                                                                                                                                                                                                  Chump
                                                                                                                                                                                                                                                  New Member
                                                                                                                                                                                                                                                  Posted on: 16 Dec 10 20:35
                                                                                                                                                                                                                                                    I have the Arcade version and my kids have every game system- Wii, Playstation 1 & 2, Xbox Live and Xbox360. All these systems sit on the same shelving unit and only the Xbox360 is cutting scratches into the discs- ring scratches near the outer edge of the disc. Now these discs won't play. I know it's not my kids moving the system around while playing because we bought the wireless controllers and the console is across the room from where they sit. Besides when did discs become so sensitive to movement and vibration, I have a CD and DVD player in my car and I don't have a problem while driving. It's obvious this console doesn't have the necessary components to prevent lens to disc contact. Xbox support said they don't have reports of this issue and said I would have to pay for the repair. Also, they will not replace my discs! Come-on Microsoft enough already, it's time to admit there's a problem. Don't amplify the issue by turning your customers away from your obligated support. I will copy and paste these comments on every consumer site I can find. Microsoft...shame...shame...everyone knows your name
                                                                                                                                                                                                                                                    silver30
                                                                                                                                                                                                                                                    MyCE Member
                                                                                                                                                                                                                                                    Posted on: 16 Dec 10 21:21
                                                                                                                                                                                                                                                      Quote:
                                                                                                                                                                                                                                                      Originally Posted by Chump
                                                                                                                                                                                                                                                      I have the Arcade version and my kids have every game system- Wii, Playstation 1 & 2, Xbox Live and Xbox360. All these systems sit on the same shelving unit and only the Xbox360 is cutting scratches into the discs- ring scratches near the outer edge of the disc. Now these discs won't play. I know it's not my kids moving the system around while playing because we bought the wireless controllers and the console is across the room from where they sit. Besides when did discs become so sensitive to movement and vibration, I have a CD and DVD player in my car and I don't have a problem while driving. It's obvious this console doesn't have the necessary components to prevent lens to disc contact. Xbox support said they don't have reports of this issue and said I would have to pay for the repair. Also, they will not replace my discs! Come-on Microsoft enough already, it's time to admit there's a problem. Don't amplify the issue by turning your customers away from your obligated support. I will copy and paste these comments on every consumer site I can find. Microsoft...shame...shame...everyone knows your name
                                                                                                                                                                                                                                                      It is not you alone, i had the same problem. Eventually the discs become so scratched up, they won't work. Don't buy anything to clean the discs either, because that won't help. I just bought some of the games back on the ps3 and bought the exclusives back on xbox360.
                                                                                                                                                                                                                                                      Mr. Belvedere
                                                                                                                                                                                                                                                      MyCE Resident
                                                                                                                                                                                                                                                      Posted on: 16 Dec 10 21:51
                                                                                                                                                                                                                                                        May i recommend ejecting them via the controller (press y or something) instead of the eject button. May i also recommend not to put your Xbox 360 sideways.
                                                                                                                                                                                                                                                        yung23
                                                                                                                                                                                                                                                        New Member
                                                                                                                                                                                                                                                        Posted on: 20 Dec 10 20:31
                                                                                                                                                                                                                                                          Quote:
                                                                                                                                                                                                                                                          Originally Posted by guest
                                                                                                                                                                                                                                                          The only problem I have seen with scratched discs is when people lift or move the xbox 360 while a disc in the drive is playing, something that MS warns against in the manual. People that have their discs scratched that way should not blame the system or MS.
                                                                                                                                                                                                                                                          stop fighting for MS !

                                                                                                                                                                                                                                                          I JUST bought this system too, and have begun playing it, only to have it ruin my disc.

                                                                                                                                                                                                                                                          I just called and was told the same thing, "you must have moved it while playing it"

                                                                                                                                                                                                                                                          NO, I DID NOT!

                                                                                                                                                                                                                                                          I was sitting on my couch, no where NEAR the damn console.

                                                                                                                                                                                                                                                          this is a MICROSOFT CONSOLE ISSUE, not a USER issue.
                                                                                                                                                                                                                                                          yung23
                                                                                                                                                                                                                                                          New Member
                                                                                                                                                                                                                                                          Posted on: 22 Dec 10 18:52
                                                                                                                                                                                                                                                            9209 Signatures Total

                                                                                                                                                                                                                                                            this thread and the petition is probably the best bet to get Microsoft to TAKE ACTION.

                                                                                                                                                                                                                                                            I am still FN pissed off.

                                                                                                                                                                                                                                                            and to all you MS supporters.. READ HOW MANY HERE ARE BITCHING..

                                                                                                                                                                                                                                                            then imagine how many more there will be after xmas because everyone ran out and bought Kinect for the Kinectimals game..
                                                                                                                                                                                                                                                            MadMadMad
                                                                                                                                                                                                                                                            New Member
                                                                                                                                                                                                                                                            Posted on: 29 Jan 12 07:40
                                                                                                                                                                                                                                                              You know what, so what if vibration etc occurs? Do Microsoft stop and think? - do they not realise millions upon millions of people live in areas where vibration regularly occurs such as from nearby trains, from heavy trucks passing, thunder rumbling, apartment lifestyle, tremor and earthquake zones? What kind of idiot builds a machine that cannot withstand ANY motion what so ever? GET REAL! Are Microsoft really that plain out incompetent?

                                                                                                                                                                                                                                                              Can YOU vibration proof YOUR home and 100% guarantee it? Or maybe Microsoft would like to come into the home of every poor sucker who has purchased an Xbox 360 and maybe they’d like to pay to make every residence vibration proof so their precious weak little machines can handle normal life.

                                                                                                                                                                                                                                                              Yup, I am mad as hell. Because money does not grow on trees in my garden. We live sensible lives spending firstly on what we need in life like shelter and food and bills, and IF there’s something left over then we think deep and long about buying things like games, etc. Things that are MEANT to entertain us.
                                                                                                                                                                                                                                                              A few weeks out of Xmas and my children’s COD game is ruined – ring of death on disc. Thanks Microsoft. You are complete bastards. How many kids’ Xmases and birthdays have YOU wrecked? How much upset have you caused and in how many homes?

                                                                                                                                                                                                                                                              Microsoft, may everything you buy prove to be riddled with weaknesses requiring kid gloves and tiptoeing for handling. You are mean and nasty. Fix your goddammed machines or STOP flogging them off to people who TRUSTED you and WILL NEVER TRUST YOU AGAIN. It aint like you CAN’T afford to do something about this massive problem. How can you keep taking peoples’ purchase money knowing you are screwing them over? Or are you like that – laughing out your face knowing you’re causing misery while claiming to deliver an excellent entertainment experience?

                                                                                                                                                                                                                                                              And as for any movement? Get a bloody life! Our Xbox in Perth Australia is on stable geography in a quiet cul-de-sac far from trains and heavy vehicles, in a scorching summer with no thunder, and it happened with 2 kids sitting quietly on beanbags 6-feet from the console. Must have been the rumble of their heartbeats through the beanbags, across the tiled floor, up a solid wood cabinet and into the delicate little Xbox – hey Microsoft?

                                                                                                                                                                                                                                                              SOFT in the MICRO-brains more like it!

                                                                                                                                                                                                                                                              Rip-off merchants!
                                                                                                                                                                                                                                                              Mr. Belvedere
                                                                                                                                                                                                                                                              MyCE Resident
                                                                                                                                                                                                                                                              Posted on: 29 Jan 12 21:01
                                                                                                                                                                                                                                                                Why are you ranting here? Get a lawyer and sue M$.
                                                                                                                                                                                                                                                                debro
                                                                                                                                                                                                                                                                Blown to smitherines
                                                                                                                                                                                                                                                                Posted on: 30 Jan 12 13:14
                                                                                                                                                                                                                                                                  Quote:
                                                                                                                                                                                                                                                                  Originally Posted by MadMadMad
                                                                                                                                                                                                                                                                  ***BUMP***
                                                                                                                                                                                                                                                                  Awesome *BUMP* Dude!
                                                                                                                                                                                                                                                                  Just 4yrs old
                                                                                                                                                                                                                                                                  deware94
                                                                                                                                                                                                                                                                  New Member
                                                                                                                                                                                                                                                                  Posted on: 23 Sep 12 07:59
                                                                                                                                                                                                                                                                    Quote:
                                                                                                                                                                                                                                                                    Originally Posted by DoMiN8ToR
                                                                                                                                                                                                                                                                    This story is about the fact that Microsoft has admitted that even when the system is not moved, on a stable, 100% flat table (and a 20 cm concrete studio floor) and after only five hours of playtime, it still damages and scratches discs. Which seems to be caused by a flawed DVD-ROM drive that is missing parts that keep the discs stable. This is not about consoles that are worn out, treated badly or are moved when playing a game.
                                                                                                                                                                                                                                                                    I believe that is what is wrong with mine. Mine has been scratching surface light scratches on all of my discs! I cant sell them to anybody because they are scratched all over with surface scretches! I got borderlands 5 days ago, it is already almost filled with light scratches! What do I do? I cant have this keep scratching my games! How could I replace a DVD drive?

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