Netflix fixes streaming content issues

05 Dec 08 22:19 by Randomus in category Uncategorized To news archive

Netflix has fixed a glitch that caused some subscribers who stream content to their Microsoft Xbox 360 or Roku Netflix Players to receive lower quality streams. 

The problem first hit Roku users, then reportedly spread to Xbox 360 users a few days later.  If use Roku and noticed a drop in quality, the company wishes you to send them an e-mail with information about your ISP, connection speed and your geographic location.

Xbox 360 owners who have Xbox Live Gold accounts have been excited about streaming content through Netflix, except the video streams reportedly have dropped in quality.  It’s unsure why the problem happened, but both Microsoft and Netflix are working together to ensure it doesn’t happen again.

"Recently some Netflix members using Roku or Xbox movie players noticed lower quality streaming than they had experienced earlier," the official Netflix blog stated.  "This was a temporary issue that we believe we have resolved.  Working with our content distribution partners and key carriers, we made some specific changes that should restore everyone’s experience to where it was before — high quality streaming."

Roku box became the first technology to receive Netflix streaming, with Microsoft, LG Electronics, and Samsung following suit.  It’s likely other Blu-ray manufacturers will also add Netflix streaming capability to their products in the future.

I haven’t noticed problems with the service, but am glad to hear Netflix worked to help resolve problems in a somewhat timely manner.  If you currently stream Netflix content into the living room and noticed a drop in video quality, it should be fixed soon.

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3 Comments

guest
Posts: 15288
Posted on: 06 Dec 08 09:19
Download set top boxes and download portable players ( ie Blockbuster, Sling box, XBOX 360 Apple TV, VUDU, Hulu, PS3 ) are a thing of the past, only to be replaced by the technology used by service providers such as MyTVPAL ( http://www.mytvpal.com ) and Netflix ( http://www.netflix.com ).

Service providers like MyTVPAL offer 1080p instant blu-ray streaming video on demand and live tv over PC Player, set top box, and I think they will have a portable device out soon.

Keep in mind also that P2P is on the way out because it uses to much bandwidth, both up and down, and is unstable. I?m refering to service providers such as VUDU ( a one trick pony ) and Joost, who latest foray into portable video on demand on the itouch / iphone is frezing, buffering, and providing a horrible user experience even on my 6mbps connection.

Streaming video is a great addition for live tv an video on demand, but at the end of the day only those technology companies like Matrixstream ( http://www.matrixstream.com ) will be able to support the best quality over the best effort public internet when doing a triple play ( set top box, PC Player, and portable device ) because currently where Netflix requires 8mbps for 720p streaming, MyTVPAL can support 720p streaming a 3mbps and 1080p blu-ray streaming at 6mbps.

Keep the above in mind when considering the average person today in the United States and Canada has between 1.5 - 3.0Mbps. So While MyTVPAL can service the majority of broadband users today in the United States and Canada in both 720p and 1080p today it will be years before Netflix can service a fraction of the broadband population in high definition instant video streaming.

At the end of the Day service providers such as Netflix and Blockbuster will have evolve to provide a service like MyTVPAL or suffer the consequences of not providing low bandwidth, instant playing, 1080p blu-ray high definition platform that we?ve come to expect from MyTVPAL ( http://www.mytvpal.com ) on PC Player, set top box, and soon I would imagine, portable player.

Comment Guy
ferd
Posts: 252
Posted on: 08 Dec 08 10:10
Comment Guy seems like he might be someone with a financial interest in the success of MyTVPAL. While I have nothing much to say against his technological claims, I went to their website. The quality of their available movies (artistic quality, not video quality) is less than impressive. It reminds me of Netflix's streaming content, at least before they combined with Starz, anyway. Mostly "B" movies, or farther down the alphabet.
guest
Posts: 15288
Posted on: 13 Dec 08 06:30
I am still having problems with low quality streaming from Netflix on my Xbox 360. When the service initially started on the 19th of Nov. 2008, it was good (4 bars). Now I only get 1 or 2 bars and it looks like Youtube. It isn't my internet connection because all of my other streaming services (IPTV via SkyAngel, Apple TV, Hulu via Playon through PS3 & Xbox 360) work just fine except Netflix. In my opinion, they haven't fixed anything and I'm very disappointed in their streaming service.

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