A lawsuit against Microsoft, about its Xbox 360 console structurally causing scratches on DVD discs, has been taken to the Supreme Court of the United States. In 2012 a group of Xbox 360 owners started a class-action which was rejected. In 2015 a judge decided that rejecting that suit was invalid and now Microsoft is appealing against that decision.
The class-action was started because Xbox 360 owners complained that Microsoft's console structurally scratches DVD discs. According to the plaintiffs due to a production error. They argue that the DVD player of the Xbox 360 is so sensitive to vibrations and small movements that discs easily derail which in its turn causes scratches and ultimately renders discs unreadable.
According to Microsoft the scratches aren't caused by a production error, the company argues they are caused by careless users. Microsoft received more than 55,000 complaints about scratches on Xbox 360 DVD discs between 2005 and 2008.
Last Friday the Federal Supreme Court of the United States decided that it will hear an appeal of Microsoft to decide whether a class-action against the company is grounded.
Microsoft argues that the class-action is no longer valid because the individual claims have been barred. In 2012 a judge ruled that there weren't enough Xbox 360 owners that complained to justify a class-action. Last year that ruling was dismissed.
Witnesses have attested that Microsoft was aware of the Xbox 360 scratching issue but that the company decided not to act upon it. Three suggestions to potentially resolve the issue, including lowering the drive read speed, were even dismissed by Microsoft.
