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Asus Transformer tablets suffer from cracked screens – Asus denies

Posted at 01 October 2012 18:43 CEST by Jan Willem Aldershoff

Users on several forums report that the screen of their Transformer tablet cracks spontaneously. The problem seems to primarily emerge when the tablet is in its optional keyboard docking station with the screen closed. Striking is that the bursts are always in the upper corner of the tablet and that nearly all users report that the burst was first discovered after they unfolded their tablet while it was in the keyboard docking station.

The problem seems to affect users of different models of the Asus Transformer including the latest Transformer Infinity which uses the latest Gorilla Glass 2 technology  known to be nearly unbreakable. However also the first Transformer, the Prime is affected.

Users report that there are bubbles in the top glass layer of the Transformer screen which could be the cause of the cracks. Unfortunately Asus doesn’t believe that the screens just cracks and therefor states that repairing the screen is not part of the warranty.

The company does offer a service to repair the glass but  users who have sent the tablet for repairs report that they were charged up to  $180 and it took Asus up two months to actually sent the tablet back.

Dutch media report that Asus Benelux doesn’t want to comment on the issue and doesn’t want to tell if they are aware of the problem.

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There are 4 comments

DukeNukem
MyCE Resident Commenter
Posted on: 02 Oct 12 18:23
    They're pulling an Apple -- deny everything and hope the problem goes away.
    ChristineBCW
    MyCE Die Hard
    Posted on: 02 Oct 12 23:13
      So... if I get one of these transformer tablets that's supposed to be a '57 T-Bird...

      http://www.blueskyclassiccars.com/im..._57tbird15.jpg

      ...you're telling me that I could end up with some cracked windshield? That sucks! This is beautiful curved glass! James Dean could go flying thru this stuff! I don't want it cracked!
      roadworker
      MyCE Resident
      Posted on: 02 Oct 12 23:28
        Quote:
        Originally Posted by DoMiN8ToR
        All models seem to be affected...
        I have no keyboard dock for my Transformer TF 101........and have it for more than a year now without any scratch on the screen,I hope it stays that way.....
        Ulenspiegel
        New Member
        Posted on: 28 Oct 13 20:44
          God knows. I am sceptical as I remember when Samsung Galaxy Tab 10.1 was introduced soon the net was overloaded with a certain "SGT specific" screen problem.

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