Users of Sonos Play smart speakers complain on the company’s forums that they can’t disable the alarm of their device after it went off. The alarm appears to sound one day early as well, and because the Sonos system can be grouped to play in multiple rooms together, the bug causes a lot of annoyances.
Sonos has stated it is aware of the problem. While the company is working on a fix, they recommend to delete any alarms set in the Sonos app.
The forums are flooded with users complaining about the issue. One user writes, “I almost threw the stupid thing out the window. My non-active 9am alarm went off and wouldn’t stop. I could get it to stop for a minute by grouping it with another speaker that was working fine, but after a moment of silence, it would ramp back on like the alarm was playing. This happened 10-15 times, before I just deleted all of the alarms and things immediately went back to normal.”
The bug appears to have hit all Sonos Play speakers, meaning Play:1, Play:3 and Play:5.
Sonos sells high-end wireless speakers that can be grouped together to play the same music in multiple rooms. Users can stream music from more than 30 popular audio streaming services like Spotify, Deezer Apple Music, Google Play Music and Napster. The speakers can be controlled using a mobile app, which is also used to set the alarms.