Surface devices break faster than laptops and tablets of competitors, according to a report from the American Consumer Reports. The organisation therefore no longer recommends the devices from Microsoft.
Consumer Reports surveyed 90,000 owners of laptops and tablets and found that 25% of Microsoft Surface owners experienced issues with their devices, especially by the end of the second year of ownership.
Owners complain that their devices regularly freeze or shutdown unexpectedly. They also report issues with the touchscreen.
Microsoft disputes Consumer Reports’ findings. “Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability,” Microsoft said in an emailed statement to Consumer Reports.
“We don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation.”