Microsoft recommends Chrome as a solution to Hotmail issue
Microsoft’s long-expected Hotmail service update has left users frustrated and Microsoft scrambling to find a solution to continued problems.
Since rolling out the Hotmail overhaul last week, a small handful of users have suffered e-mail outages and assorted problems. Users have complained of being locked out from address book contacts, browser freeze-ups, and other problems caused by the Hotmail update.
Microsoft tried to blame it on the display settings used by certain users, but most Hotmail users didn’t buy it. Microsoft next said “older browsers” like Firefox 2.5 and Safari 3 couldn’t use the new Hotmail, although IE 6 — which is almost nine years old — supports the update.
The Microsoft Live representative recommended downloading Windows Live Mail, use mobile browsing, or downloading Google Chrome (after a user reported the problem went away).
Some Hotmail users are threatening to leave behind the e-mail service altogether — especially if the recommended fix is to download a Google-made browser to access Microsoft’s e-mail service.
I’ve owned several different Hotmail accounts over the years, but haven’t used one lately. It’s true Google’s Gmail service has been dropped a few times which made users restless, but the problem typically was resolved quickly. Instead of diligently fixing the problem, Microsoft has not offered a fast resolution.
Microsoft will almost certainly find a fix — and some users will forgive the company and stay with Hotmail — but this latest issue could lead to Microsoft losing even more email subscribers. The company currently trails Yahoo Mail, but remains the No. 2 most popular online e-mail service ahead of Gmail.
12 Comments on Microsoft recommends Chrome as a solution to Hotmail issue
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- Posted on: 12 Aug 10 16:19
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- Posted on: 12 Aug 10 21:40
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- Posted on: 13 Aug 10 03:51
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- Posted on: 13 Aug 10 17:19
Hm. Hotmail supports standard protocols like POP3 and SMTP (not sure about IMAP), so you can use your favourite mail client. Why using a browser for mail access?
Gmail has made a desktop email client irrelevant for me. Now I have a powerful web email client that I can access from anywhere (desktop, laptop, smartphone), with a huge amount of storage online (7.4GB).
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- Posted on: 13 Aug 10 21:03
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- Posted on: 14 Aug 10 09:42
This is the 3rd week and I still have intermittent trouble with Hotmail locking up when I forget and use Explorer to open that mail.
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