Sony has admitted to a Dutch website that LCDs displays of its recent Xperia line smartphone can suffer from white horizontal lines. According to the Japanese smartphone manufacturer the lines on the displays are not caused by a defect.
When the Dutch website Tweakers was informed about the lines last week by an affected user, the site decided to contact to Sony about the issue. In a written statement Sony explains the issue is caused by the display's properties, “because of the properties of the display it's possible that on the display of some models line patterns can occur, caused by electrostatic effects.”
“It's not a function defect and the line patterns usually disappear when the electrostaticity disappears”, according to the smartphone manufacturer.
On Reddit, and Sony's own forum, users complain about horizontal white lines which appear when users touch the display for a relative long time. The lines especially show on a solid background and when browsing through images. After about 30 to 60 seconds, the lines disappear again. Amongst affected phones are the Sony Xperia XZ1 Compact, theXperia XZ2 and the Xperia XZ2 Compact.
Sony is not the first phone manufacturer to have display issues. Samsung users had issues with the display of the Galaxy S7. The company repaired them under warranty. Given the fact that Sony states the issue is not a defect, it's unlikely Sony users will get any kind of repairs or compensation.
