Sony ‘annoyed’ by Vita problem reports, says no ‘widespread glitches’
Pay no attention to reports that claim “widespread glitches” are affecting the newly-released PS Vita, said David Wilson, head of PR for Sony Computer Entertainment Europe – they’re just not true.
According to The Guardian, Wilson called the Vita’s launch “terrific” and took umbrage with outlets latching onto documented cases of Vita hardware issues and inflating their rate of occurrence or seriousness.
“We’re annoyed with these stories, because we can’t find any evidence of widespread glitches,” said Wilson.
Several news sites and gaming blogs (MyCE included) had caught wind of a YouTube video featuring a Japanese man struggling to shut down a frozen Vita retail unit, as well as Twitter-based complaints from frustrated buyers.
Wilson also dismissed as bunk reports that claimed Sony had issued a mea culpa for hardware and software bugs, clarifying that the apology was actually to consumers who couldn’t reach Sony customer support.
“The stories even said that Sony has issued an apology for PS Vita glitches, which simply isn’t true – there’s an apology on our Japanese website for people who are having trouble getting through to our technical help line, but that’s it,” he explained.
The public relations boss neglected to comment on exactly why customers couldn’t get through to Vita customer support, but an abnormally high volume of calls was the likely culprit.
The PS Vita debuted in Japan last Saturday, selling 321,000 units over the weekend. New figures attributed to video game sales tracker Media Create upped that number to 325,000 and revealed Sony’s new handheld was unable to top its main competitor, the Nintendo 3DS, for the week.
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