T-Mobile customers log in and see porn

When visiting T-Mobile's website to pay bills, some customers where shocked to see pornographic imagery on the page.

Several customers have written and sent screenshots to the Consumerist to complain about the situation. The images, which include topless women and sexual positions, appear in the "Connect with MobileLife" section of the Web site, which usually shows the user's stored pictures.

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However, those who complained said they had nothing to do with the pictures, and some said their appearance on T-Mobile's website have caused plenty of embarrassment. One customer, whose company uses T-Mobile, claims photos of female breasts showed up when a woman in the IT department was looking into problems with a phone. "No one – and I mean NO ONE - would believe me when I told them that I did not take the photo, nor did I put it there," this person wrote. "I finally had to just drop it because the more I insisted that it wasn't mine, the more guilty I sounded."

tmobilenud

In one case, a T-Mobile technical support staffer accused a customer of inadvertently uploading the pictures, or at the very least, leaving the phone unattended while someone else uploaded them. When the customer refuted these theories, the representative guessed that a previous owner of the phone number had taken the photos -- except that the current customer has owned the number since before T-Mobile existed.

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T-Mobile has now acknowledged the problem, and believes a third party is sending the pictures to customers who don't have picture messaging enabled. The photos would still appear in their account when they log on, hence the surprise of seeing them online. Customers are encouraged to use message blocking features through their online accounts.

Not good enough. T-Mobile needs a better system for blocking these incoming photos that doesn't require customers to jump through hoops. Otherwise, most people will only learn of this issue the hard way, and if that continues to happen, then T-Mobile has failed.

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