Adding a new twist to its own comic book-esque story, "Batman: Arkham City" publisher Warner Bros. Interactive Entertainment has issued a statement to customers cheated out of online pass codes that unlock Catwoman as a playable character.
In a post at the official "Batman: Arkham City" website, Warner Bros. admitted that it had misprinted - or simply failed to include - codes for new buyers to download single player missions featuring Catwoman:
The apology doesn't specify how Warner Bros. will assess or rectify the problem - which is a problem in and of itself.
Prior to the company's official statement, video game news site Joystiq received a tip from an affected buyer who claimed he had already contacted the customer service line. He was told that the code would be his if he provided the following: proof of purchase; valid Xbox Live Gamertag or PlayStation Network ID; email address; and scans of both the game package and the faulty pass code.
Warner Bros. frustrated gamers when it confirmed Catwoman's mischievous prowling and lightning-fast combat style would not be included in the game, instead requiring Broadband Internet access and a 250MB download. Those who grab the game new are entitled to the content, said the company. Used buyers, however, would have to pay 800 Microsoft Points (or $9.99 on the PlayStation Network).
GameStop struck a deal with the company, allowing its stores to print out codes for customers who pick up the title second-hand.
Despite the DLC debacle, "Batman: Arkham City" remains a critical darling. It's garnered an impressive 95 percent score at review aggregate site Metacritic, with many publications awarding it a perfect score.
Were you affected by a faulty Catwoman DLC code and had to contact Warner Bros. for a replacement? Let us know in the comment section.
