Helios X5000 HD Network Media Player Review

Author

Seán Byrne
Administrator & Reviewer
Article posted 04 Feb 07 16:40

Introduction


Review: Helios X5000 HD Network Media Player
Reviewed by: Seán
Provided by: Helios Labs Technology Ltd.
Firmware: 60-53-070108-01-HLO-230-000

Helios Labs Technology Ltd. was kind enough to send us their top of the line Network Media Player, the Helios X5000 for review.  Unlike HD upscaling players that play standard definition content up-converted to HD, this player has native support for a variety of file formats encoded up to 1080p, thus allowing users to watch high definition video files without the need for a next generation DVD player (such as Blu-ray or HD DVD) or an expensive Home Theatre PC (HTPC).  Its networking and USB mass storage device capabilities also allows the user to play video content without the need to write it to disc first, which in turn gives the ability to play video files immediately after download or in some cases stream them directly from the Internet.   

In January 2007, NeoDigits has launched under the new name corporate name Helios Labs Technology Ltd, so for this review we will refer to the company as Helios Labs.


Company Information

We found the following information on the Helios Labs website, www.neodigits.com:


Company Overview

Founded in 2003, NeoDigits is a leading provider of total network media solutions to the digital home entertainment market. Their HELIOS brand of cutting-edge technologies incorporates the most dynamic and interactive applications to bring you seamlessly into the era of digital convergence between consumer and IT products.

Young, powerful and dependable with a fresh innovative edge – that is the image that HELIOS represents.

Here at NeoDigits, we have an ardent vision of the future of our digital entertainment experiences – a complete digital home entertainment system that brings together all your digital media, allowing you to access them wherever in (and even beyond) your home, whenever and however you want.

With our strong passion for all things audio-visual, together with solid background in IT; we focus on developing next-generation products driven by customer feedback and needs. Our team continuously strives to listen to our customers, respond to your needs, and improve.

In the midst of rapidly-evolving technologies, we feel that we can do more than just ride the trends. We here at NeoDigits believe in pioneering innovation to boost your digital experience and revolutionize your digital lifestyle.
 

Player’s Specifications

The following table shows the main specifications for this player, found at the Helios Labs website:

General Features Sigma Designs EM8620L Chipset
  High Definition Upscaling up to 1080p (1920×1080) resolution
  12bit / 150MHZ Video DAC
  LG DVD-ROM
   
Special Features Burr-Brown 2 Channel low-noise Op Amp
  Wolfson 2 Channel 24bit/192khz Stereo DAC
  Professional Audio Grade Capacitor
  R-core linear power supply
  Handcrafted fully-brushed aluminum front panel
  Gold-plated RCA jacks
   
Connectivity

 

Ethernet: 10/100 BaseT
  WiFi: Built-in Wireless 802.11g
  2 * USB 2.0 port to support Mass Storage Devices ( NTFS format supported)
  HELIOS Media Portal
  NeoLink Server software for Windows
  Third party UPnP compatible server software
  Built-in web browser (supports HTML, RSS feeds, Internet music and Internet video)
  Firmware upgradeable
  WEP / WPA Encryption for WiFi
   
Video Resolutions 1080p
  1080i (NTSC 60hz / PAL 50hz)
  720p (NTSC 60hz / PAL 50hz)
  480p /576p
  480i/576i
   
Video Outputs HDMI
  DVI with optional HDMI to DVI converter cable
  Composite Video
  Component Video
  S-video
   
Video Formats MPEG 1/2/4, DivX 3.11/4/5, DivX 6/HD, XviD HD, WMV 9/HD, VOB & TS
   
Audio System Analog 2 Channel Stereo
  Optical Audio
  Coaxial Audio
   
Audio Formats Audio CD, WMA / WMA Pro, MP3, MPEG / MPEG-2, FLAC, AAC & Ogg Vorbis
   
Disc Formats DVD, DVD-R/DL/RW, DVD+R/DL/RW, DVD-RAM, VCD, SVCD, CD, CD-R/RW & MP3-CD
   
Photo Formats: JPEG, PNG & BMP
   
Languages: English, French, Spanish, German, Italian & Dutch
   
Accessories Wireless Antenna
  5 ft. HDMI cable
  Video/audio cable
  Backlit fully-functional remote control (with batteries)
  Quick Start Guide
   
Power Supply R-core Linear 110/220 manual switch


Software Requirements for NeoLink Server Software:

  • PC running windows 2000 (SP3 and up) or WinXP(SP2 and up)
  • Minimum 128M RAM and 200M free hard disk space
  • Minimum 500mhz CPU

 

What’s inside the box?

Unlike previous Helios Labs products we have reviewed, this product was sent to us in plain cardboard packaging, so for this reason we have not included the packaging in our photographs. 

The image below shows the contents of retail bundle:

The retail bundle consists of:

  • Helios X5000 HD Network Media Player
  • Remote Control including batteries
  • 3 x Male Phono to Male Phono Lead
  • HDMI to HDMI cable
  • AC Power Lead
  • Quick Start Guide

This player has pretty much everything one needs to get started, particularly in the case where the user connects the player to something capable of handling both the audio and video over HDMI.  For video hook-up by Component or DVI or audio hook-up by optical or coaxial digital, one will need to obtain suitable cables.  While the included triple phono cables will double up as a basic component video cable for 720p or 1080i, we strongly recommend going for higher quality component video cables for connecting up using this connection.  In the US, phono plugs are known as RCA plugs.

Now, let us take a look at the player itself:

At a first glance, the player looks a bit like an early DVD player or a CD player separate due to its unusual height, very unlike the previous Helios Labs players we have reviewed.  However upon a close inspection, the “HD Network Media Player” writing along the top right clearly indicates this is more than just a DVD player.

The following image shows a close-up of the display:

Unlike the Helios and NeuNeo HVD2085 players we reviewed, the display is very basic on this model, showing little other than the source being accessed or the current playback time/track while playing a title.  There are a few indicators to the right that indicate if the output is HD, PAL or NTSC and if a DVD is loaded.  Besides these, there are no indicators for the type of audio format (DTS, Dolby Digital, etc.) or the type of repeat mode being used.

The following image shows the front controls on this player:

Like the Helios HVD2085 player, the front controls are very basic navigation controls, enough to start/stop the playback of a disc, navigate between tracks and more importantly eject/load the disc.  There is a power on/off button on the left side of the display, which completely turns on or off the power to the unit, unlike the power button on many other DVD players that simply puts the player into standby.  Once the power is turned off, the power button must be pushed back in again in order to power it back up.  If the player is already in standby, the power button can also be used to take the player out of standby by pushing it once to completely power off the player and again to power it back up, which in turn takes it out of standby. 

Now, let us take a look at the rear of the player:

Due to the lack of analogue 5.1 outputs, there are significantly less phono (RCA) outputs on the rear of this when compared with the Helios HVD2085.  However, apart from also the lack of VGA, this player includes audio and video outputs to cater for the vast majority TVs and amplifier systems out there, apart those that are either dependent on VGA or 5.1 analogue audio inputs, which are typically only present on older or very basic surround sound amplifiers or certain projectors targeted at professional use (such as presentations) rather than home theatre.  For those concerned having silent operation in use, this player features a large heat sink with no fans.

The following image shows a close-up of inputs & outputs:

The USB Rear (left) and right-side (right) connections are shown in the following images:

    

The rear of the player has the following connections:

  • HDMI
    • Pure Digital video connection to the TV as well as to DVI-D displays with an optional HDMI to DVI cable or HDMI to DVI adaptor.  The HDMI output can also carry digital audio when connected to a display that supports audio over HDMI.
  • 2 Channel Audio Out
    • High Fidelity analogue stereo audio out for connecting up to a stereo TV or amplifier, recommended for listening to music.  This can also be used for allow the use of the TV’s built-in speakers when the amplifier is powered off, where the TV does not support audio over HDMI or is connected using a different video connection.
  • Component Out
    • 3 x Phono output for connection up to a HDTV display, which does not feature a DVI or HDMI connection or where these connections are already occupied by other equipment.
  • Digital Audio Out
    • Optical – Digital audio out for an amplifier that has an optical in.
    • Coaxial – Digital audio out for an amplifier that has a coaxial in.
  • Video Out
    • Composite – Standard definition composite out for connection to a standard definition TV or video recorder.
    • S-Video – Higher quality standard definition output for standard definition TVs or video recorders that feature an SVHS input.
  • Network
    • LAN – For connection to a wired Ethernet network.
    • Wireless – Reverse SMC connection for an 802.11b/g antenna, such as the included Wi-Fi antenna.
  • USB (side & rear)
    • For connection to a mass storage device, such as a portable hard disk drive, USB pen drive or memory card reader.

One of the most vital included accessories is the remote control, which is backlit:

This remote has the controls fairly well laid out with the number/letter input keys at the top, menu navigation and audio controls in the middle and content navigation control towards the bottom.

The following image shows a close-up of the top section:

This section includes the standby and eject buttons as well as number and text entry buttons.  For text entry fields such as entering a title name or URL, the letters are entered much like that of a mobile phone (without predictive text), such as pressing the ‘5’ key 3 times for the letter ‘L’, ‘4’ two times for the letter ‘H’ and so on.  The ‘Info’ button displays information during the playback of a title, such as detail about the current file format while playing an audio track.

The following image shows a close-up of the middle section:

The navigation arrows, ‘OK’ and ‘Return’ buttons are typically used for navigating in, out and around menus.  The audio and DVD menu related keys function much the same as with a typical DVD player.  It is nice to see the addition of volume controls on the remote as this saves the need of having the TV or amplifier remote handy each time one needs to turn up / down the volume while watching a programme.  For text entry, the ‘DVD Top Menu’ button changes between uppercase, lowercase and numeric entry.

The following image shows a close-up of the lower section:

Down in this section are the title/chapter navigation keys as well as the remaining typical DVD keys, such as Zoom Angle and Repeat.  The ‘URL’ and ‘Refresh’ keys are web related for jumping to a website URL or refreshing the current page respectively.  The ‘Player Home’ key jumps to the main root player page, where one can choose between USB, DVD, Network or other media sources.  Like the Helios HVD2085, the ‘Setup’ key brings up the player’s main setup configuration pages.  Finally the ‘TV Modes’ key switches to a different video output mode.  This is useful in the case where no picture can be displayed using the current mode in which the user cannot navigate through the setup menu to select the correct mode.

One significant advantage with this remote over many other remotes is its backlit capability.  The remote automatically lights up on the first key press, however it does have the drawback in that it remains lit up only for a few seconds and there is no dedicated button for lighting up the keys.  Probably the simplest way to light the remote is to have the front of the remote covered with a hand while pressing a key to avoid an unintentional action. 

The following image shows what the remote looks like lit up and has been adjusted to look as close as possible to what it like to the eye, due to the camera having issues taking this shot:

Finally, for those interested in the different labels on the rear of the drive, these are shown in the following images:

Usual shock hazard warning, CE certification and made in location.

Voltage selection warning

Interestingly, apart from a serial number sticker, there is no information plate on the player, such as something that gives the power consumption specifications.  There is also no mention of the laser used, since as this player has an optical drive, obviously it has a laser of some sort, most likely a class 1 laser.


26 Comments

rago88
Posts: 420
Posted on: 19 Mar 07 03:18
wow! time really flies. didn't know it was April already..!?
guest
Posts: 15284
Posted on: 11 May 07 17:08
My reaction to this was to get a hard boner. Did anyone else have the same problem ?
guest
Posts: 15284
Posted on: 31 May 07 17:14
yeah! ilove it. :g
guest
Posts: 15284
Posted on: 01 Aug 07 20:24
I would think twice about getting one of these units. The April 07 firmware has a serious sound skipping problem when playing DVD's and Helios are dragging there heals when it comes to getting it fixed. People who have brought these players have basically been expected to do most of the testing and just today someone got a replacement player with the origonal firmware and confirmed everything works fine. It's taken Helios 2 weeks and so far they have not even confirmed it's and issue they are still 'investigating' MAJOR problem is it's not possible to downgrade the firmware so lots of people are stuck with this bug until Helios finally fix it. I don't think the level of support is worth the £230 price tag.
guest
Posts: 15284
Posted on: 21 Sep 07 09:42
2 weeks? Big deal dude, you need to relax. Do you know how long I have been waiting from Apple for quad core support in Logic Audio (an ADVERTISED FEATURE that has never worked properly) - 6 months!
PaulFisher
Posts: 1
Posted on: 10 Jun 08 19:52
I have an X5000, and can play 1080p over the LAN, but I can't get 5.1 audio working Has anybody managed to get 5.1 audio working with either a WMV or DIVX or any other media streaming from a pc or NAS to the x5000? cheers, Paul
This message was edited at: 10-06-2008 19:54
marianaz
Posts: 1
Posted on: 09 Jun 09 22:58
hi
mind_bomb
Posts: 3
Posted on: 26 Jul 09 19:37
I have a Helios X3000 and I lost the NeoLink server software . NeoDigit site does not work anymore , they have be out of business. Any one of you guys have a spare copy of NeoLink Server would greatly appreciate.
Thanks
Seán
Posts: 8627
Posted on: 27 Jul 09 12:52
Welcome to CD Freaks

That's a real pity to hear about Helios Labs (NeoDigits) gone, as I didn't realise this until I saw your post and tried checking for myself. Then again, it has been several years since I carried out my review here.

I'm not sure what the latest NeoLink software version was, but here is NeoLink 1.3, dated December 2006:

http://upload.cdfreaks.com/seanbyrne...re/NeoLink.zip

As far as I'm aware of, this works for the X3000.
mind_bomb
Posts: 3
Posted on: 27 Jul 09 15:33
Quote:
Originally Posted by Seán View Post
Welcome to CD Freaks

That's a real pity to hear about Helios Labs (NeoDigits) gone, as I didn't realise this until I saw your post and tried checking for myself. Then again, it has been several years since I carried out my review here.

I'm not sure what the latest NeoLink software version was, but here is NeoLink 1.3, dated December 2006:

http://upload.cdfreaks.com/seanbyrne...re/NeoLink.zip

As far as I'm aware of, this works for the X3000.
Thanks A lot Sean,
I was using NeoLink 1.4previously, but 1.3 should work as well ( been running with TVersity for now) And yes that's too bad they went out of business I actually was expecting more products from this company as I bought their NouNeo HVD player in the past.
Any recommendations for a replacement of X3000 ????
Seán
Posts: 8627
Posted on: 27 Jul 09 17:38
The best alternative I can think of off hand would be the HDX 1000. This will play pretty much everything the X3000 and X5000 plays, as well as H.264 video. Like the Helios X3000, it is also plays from network sources and various services.

I have the HDX1000 and installed a 1TB SATA HDD in it, so mainly keep all my video content on it. As I get a few HD channels on satellite, this is where it has a big advantage over the Helios as I can play the recorded H.264 TS files without having to convert them to another format first.

You can find a list of its codecs and features on its website here (click the 'Here' link)
mind_bomb
Posts: 3
Posted on: 28 Jul 09 15:51
Thanks a Lot this player looks awesome exactly what I was looking for , Will it up-convert non HD video too ???
Seán
Posts: 8627
Posted on: 28 Jul 09 16:41
The HDX1000 will upscale and seems to do a pretty good job at it.

For video playback, it gives the following options:
  1. Actual size - No upscaling
  2. Fit To Screen - Upscales, retaining aspect ratio
  3. Crop - Upscales to fill screen, but crops excess video (like DVD's Pan & Scan)
  4. Full Screen - Upscales and stretches to fill the screen.

It also supports a wide range of HD modes. For example, when I select the video output mode in the menu, I get a choice of the following:
  • 480p @ 60Hz
  • 576p @ 50Hz
  • 720p @ 50Hz or 60Hz
  • 1080i @ 50Hz, 59.94Hz or 60Hz
  • 1080p @ 23.976Hz, 24Hz, 25Hz, 29.97Hz, 30Hz, 50Hz, 59.94Hz or 60Hz
  • Vesa mode choices (e.g. for DVI flat-panel displays and projectors):
    • 1280 x 768 @ 60Hz
    • 1360 x 768 @ 60Hz
    • 1366 x 768 @ 60Hz
    • 1440 x 900 @ 60Hz
    • 1680 x 1050 @ 60Hz
    • 1920 x 1200 @ 60Hz

For aspect ratios, it gives a choice of 4:3, 16:9 and 16:10 and also supports audio over HDMI.
mewanty
Posts: 4
Posted on: 28 Aug 09 07:32
Greetings!

Just starting w/ a X5000 now and I see it has old firmware on it. Firmware links on the Helios Europe Website are dead.

In order to get to the latest rev, it looks like I need to install 3 updates:
20th OCT 2006 Firmware Upgrade (X5000OCT.zip)
08th JAN 2007 Firmware Upgrade (X5000JAN.zip)
10th APR 2007 Firmware Upgrade (X5000APR07.zip)

If anyone happens to have this and could either U/L these on this thread or PM me, it would be super-excellent!

Best Regards,
mewanty
Seán
Posts: 8627
Posted on: 28 Aug 09 21:12
Welcome to CD Freaks

Unfortunately, all I have is the October 2006 firmware as I carried out the later firmware updates online from the player itself, not realising we would run into this issue.

Firmware for 20th October 2006: Download Link
X5000 user product manual: Download Link
mewanty
Posts: 4
Posted on: 29 Aug 09 05:50
Awesome - thanks!

I now have the 1st & 3rd..... just need the 2nd:
08th JAN 2007 Firmware Upgrade

Cheers!
crusly
Posts: 1
Posted on: 01 Sep 09 01:55
Hi guys,
want to sell my Helios X5000. It's still like new, optical and technical in best condition. I bought it last year but I didn't use all of the professional Funktion, exactly just for Musik-CD. It's too exaggerated to have such equipment for me. I bought it because of the marvelous design.

Maybe someone interests? Pls Mail to: [edited out]
Price: 450€ inkl. Shipping (from Germany).
Philip401
Posts: 1
Posted on: 01 Sep 09 11:59
Dear All,

Thank you mewanty for ferering me to this site...

I'm after the firmware for the Helios X3000 - Does any one have?

I DO have firmware for X5000 and Neolink, if any one needs.

PS I did try to load the X5000 firmware on my X3000 out of desperation, but I would say things are now worse as a result. If any one is thinking of doing the same - Dont.

Philip
Seán
Posts: 8627
Posted on: 01 Sep 09 13:36
Philip, if you wouldn't mind, could you send me these X5000 8th Jan '07 and 10th Apr '07 firmware? This way I can host the firmware here for anyone else who needs it. Thanks

Originally I thought the X5000 and X3000 had identical functionality apart from the X5000 using higher end hardware components. But after seeing that the X3000 firmware links have different filenames to the X5000 firmware files, this indicates both appear to require different firmware. It's a real pity they decided to just host the files on their (now dead) US website, as their EU website is still up, but with broken download links all pointing at the dead US host. I feel bad that I did the last two firmware updates online from the player, as I extremely rarely delete anything I download and thus would have still had these had I updated using the USB method at the time.

Also, if anyone reading this has any x3000 firmware files, could you send me these firmware updates?

You can use the free file hosting website www.sendspace.com (or any other method you prefer) to upload the files and PM me the links. Neolink is a huge package (~50MB from what I recall), but if you could send me version 1.4, I'll be happy to host that also.
mewanty
Posts: 4
Posted on: 02 Sep 09 14:22
I've managed to get the 3 x X5000 firmware releases (thanks to Seán, Philip401, and hantz.com)

Uploaded to Sendspace per Seán's request:
hxxp://www.sendspace.com/file/0zk51h
hxxp://www.sendspace.com/file/pkto0l
hxxp://www.sendspace.com/file/5e3rrv

How I got the middle firmware release is interesting... I went back to the Helios Europe website, clicked on the 'Store' tab, then clicked on the X5000 player which took me to the hantz.com website. From there I submitted a request through their online support utility and they emailed me the firmware. Very fast response and courteous!

(Phillip401: I've asked them for the X3000 firmware too, and will forward if they send)

Cheers!!
Seán
Posts: 8627
Posted on: 02 Sep 09 15:11
Thank you very much mewanty for helping source the firmware and for the links.

That was a great idea of contacting the store, as this is something I didn't think of.

I have uploaded the files to our host and put these links along with the user manual and NeoLink v1.3 in the first post.

If you get hold the X3000 firmware, I would really appreciate if you could forward this on also.

At least I'll know for the next time I carry out a review, I'll start collecting the firmware.
mewanty
Posts: 4
Posted on: 02 Sep 09 18:31
hantz.com is awesome - here's the 3 x X3000 firmware releases:

File Name: X3061020.zip (Oct 06)
Download Link: http://www.sendspace.com/file/3t89uv

File Name: X3061222.zip (Dec 06)
Download Link: http://www.sendspace.com/file/g2ys0a

File Name: X3070410.zip (Apr 07)
Download Link: http://www.sendspace.com/file/d4g5j1
Seán
Posts: 8627
Posted on: 02 Sep 09 20:05
Thanks again mewanty, very much appreciated.

I've added the firmware to our host and updated the first post above.
tebbo66
Posts: 2
Posted on: 22 Sep 09 09:50
hi folks, new member, first post, and i must say a big thank you for having the upgrades available, been all over the internet looking and u are the only one i could find that i felt i could trust. much appreciated (Y)

have just picked one of these up off ebay ( the x3000 ) and it doesnt appear to do what it promised, ie stream mpeg4s direct form a pc .
What benefits do i gain by updating firstly, and is there a codec update available for MPEG4 and/or H264?

once again, many thanks
Tebbo66
tebbo66
Posts: 2
Posted on: 22 Sep 09 17:31
hi,
further to the above post, after more trawling the tinterweb, i came across the official web site with ALL the -so claimed- latest updates.
http://www.helioslabs.eu/us/products/index.html


cheers
tebbo66
no mention of a H264 codec tho
dapope
Posts: 8
Posted on: 18 May 10 22:57
Does any1 know where i can get a remote for my Helios X3000 ?
Thanks

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