The COVID-19 pandemic has taken a toll on the world economy, resulting in mass unemployment. And the worldwide lockdown is not helping with this situation at all. As a result, many are looking for remote career opportunities to earn a livelihood.
In such challenging times, leading multinational companies like Verizon are extending support by offering remote working opportunities. The most lucrative of all is the job of a remote customer service representative at Verizon.
Besides the evident comfort of working from home, the job offers competitive pay and many perks. The work requires minimum professional qualifications and good communication skills. If you’d make an excellent candidate, read on to know more about the job.
About the Company
Verizon is a multi-national company providing high-speed wireless network and all-fiber network services to a global clientele. Operating in over 150 locations, the company is delivering innovative technology and communication services to facilitate easier work and life for its customers.
Verizon has offices and customer service centers in major international cities and a global employee base. The company has generated lucrative career opportunities in several domains in both office and virtual space.
During the COVID-19 pandemic, Verizon has come up with many remote jobs in the customer service department.
Job Description
As a customer service representative, you will work remotely to address customers' problems. This job will require you to communicate on behalf of various departments of the company.
You’ll be a salesperson, finance guy, problem-solver, and troubleshooter as and when the customer requires your help. Following are some key roles of a customer service representative.
- Actively listen to each customer with utmost courtesy and patience.
- Come up with solutions to their problems or direct them to an alternative.
- Respond professionally to negative feedback and try to resolve customers' concerns.
- Show excellent on-the-spot thinking abilities and close sales by providing value-added solutions to customers.
- Stay updated with the company’s products, media presence, values, and policies in order to answer all queries.
Qualification and Other Requirements
The job of a customer service representative requires a mix of technical and interpersonal skills. You should have excellent communication skills with the ability to establish rapport with different people.
People skills like active listening, patience, courtesy, and a helpful attitude help you deal with customers better. You will need an associate’s degree with a minimum experience of 1 year in the related field to qualify.
Additionally, you should have sound knowledge of operating the relevant CRM software. Besides that, you have to be available to report to the nearest branch within a notice period of 90-minutes.
You will need a good internet connection (fiber or modem) with a minimum speed of 6 Mbps.
Perks of Working with Verizon
Verizon boasts of some of the best employee-benefit programs in the industry, along with a great pay. A customer service representative of Verizon makes $42,000 a year on an average.
his is 35% higher than the national average for customer representatives in this industry. As an added perk, Verizon employees also enjoy in-store discounts on various Verizon services and merchandise.
How to Find and Apply for the Job?
You can find many work opportunities in the careers section of the Verizon website. You can follow some easy steps to apply for the job.
- Open the job posting listed under the customer service domain in the careers section.
- Go through the job description and requirement and click the “Apply” button at the bottom.
- Create a Verizon careers account and go to the career dashboard.
- You may be asked to appear for a 60-minute assessment and 30-minute virtual interview with a representative.
- Once you’re selected, the company representative will fill you in with the details of joining and training.
Takeaway
Verizon is a great place for career growth both vertically (up the ladder) and horizontally (varied roles). The company is also known for embracing diversity in employee base, with regards to race, ethnicity, gender, and sexual orientation.
If you fit well in the requirements and are looking for similar jobs, this could be a great opportunity for you.
