A while ago we posted that there were some angry customers of the HP DVD100i. This drive is DVD+RW, but HP marketed the drive as being upgradable to also support DVD+R.
Unfortunately it seems that HP has not been fair about this and the drive will never support DVD+R. A lot of angry customers are now looking for publicity:
This week, alliance member HP acknowledged that it won't be providing an upgrade capability for earlier drives. The company also launched new drives that are compatible with DVD+RW and DVD+R. HP representatives said the company is looking into options for addressing the concerns of dvd100i owners. For now, though, early buyers are out of luck. |
"I suppose most of us assumed the upgrade...was something other than buying a new drive," Lorenzetti said. "I bought this drive four months ago so that I could take advantage of DVD+R, and now they are telling me I can't."
While only a small number of consumers have complained to date, the finger-pointing and controversy won't win the DVD+RW camp any new friends in the ongoing, and increasingly heated, war over DVD standards
The drives from HP and also from other manufacturers are not likely to be upgradable because the software and firmware to accomplish the task aren't around.
The company has now removed the DVD+R upgrade possibility from its website.
Source: Cnet.com
