Apple sends mail to iPad Pro owners insisting bent devices are not an issue

Posted 24 December 2018 23:59 CET by Jan Willem Aldershoff

Apple has sent out an email stating that an iPad Pro that is slightly bent, “meets or exceeds all of Apple’s high quality standards of design and precision manufacturing” and that it “carefully engineered it.”

The mail follows complaints from some Apple iPad Pro owners that noticed their tablet was slightly bent. Website 9to5Mac reported about the complaints and reached out to Apple who stated that it doesn’t consider the issue a defect, also because the slightly bent devices function as intended.

With the new mail, published by 9to5Mac, the company defends its views even stronger. Apple’s SVP of Hardware Engineering, Dan Riccio, writes regarding the new iPad Pro that, “its uni body design meets or exceeds all of Apple’s high quality standards of design and precision manufacturing.”

He also writes that the new iPad Pro flatness specification is up to “400 microns” which he says is “tighter than previous generations”. Riccio also emphasizes again that the functionality of the less flat devices is not impacted.

Because the issue is not a defect, according to Apple, iPad Pro users who are unhappy with the flatness of their device can’t exchange it for a new one or repair it under warranty.

The slight bent case of the 2018 iPad Pro is reportedly introduced during the production of the device. When the metal uni body is combined with plastic components and then cools down, it can cause the issue. The issue affects both the 11″ and 12.9″ versions.

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