Asus Transformer tablets suffer from cracked screens – Asus denies

Posted 01 October 2012 18:43 CET by Jan Willem Aldershoff

Users on several forums report that the screen of their Transformer tablet cracks spontaneously. The problem seems to primarily emerge when the tablet is in its optional keyboard docking station with the screen closed. Striking is that the bursts are always in the upper corner of the tablet and that nearly all users report that the burst was first discovered after they unfolded their tablet while it was in the keyboard docking station.

The problem seems to affect users of different models of the Asus Transformer including the latest Transformer Infinity which uses the latest Gorilla Glass 2 technology  known to be nearly unbreakable. However also the first Transformer, the Prime is affected.

Users report that there are bubbles in the top glass layer of the Transformer screen which could be the cause of the cracks. Unfortunately Asus doesn’t believe that the screens just cracks and therefor states that repairing the screen is not part of the warranty.

The company does offer a service to repair the glass but  users who have sent the tablet for repairs report that they were charged up to  $180 and it took Asus up two months to actually sent the tablet back.

Dutch media report that Asus Benelux doesn’t want to comment on the issue and doesn’t want to tell if they are aware of the problem.


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