The Dutch consumer organization "Consumentenbond" has taken Samsung to court because it argues the update policy of the smartphone manufacturer is insufficient. According to Consumentenbond, Samsung is guilty of unfair trade practices.
"On buying a Samsung Android device, consumers are given inadequate information about how long they will continue to receive software updates. The Consumentenbond is demanding that Samsung provide its customers with clear and unambiguous information about this", according to Bart Combée, director of Consumentenbond.
"Samsung moreover provides insufficient information about critical security vulnerabilities, such as Stagefright, in its Android phones," he added.
"Finally, the Consumentenbond is demanding that Samsung actually provide its smartphones with updates", he concludes.
The organization is taking Samsung to court after it went in talks with the Korean electronics giant about its update policy. However the talks didn't lead to an agreement and therefore Consumentenbond is taking the company to court. While, according to Consumentenbond, also other Android smartphone manufacturers don't provide proper updates, it first focuses on Samsung because it is the undisputed market leader in Android phones in the Netherlands.
Consumentenbond started a campaign in April last year to encourage Android smartphone manufacturers to provide updates in a timely manner and to properly inform their customers about them. The campaign was started after Consumentenbond found out that 82% of Samsung Android phones wasn't updated with the latest version.
The organisation is keen on updates, as according to them, "Software updates are vital to keep smartphones secure and to protect consumers from cyber criminals and the loss of their personal data."
