Despite multiple account hacking reports of users, Genshin Impact developer miHoYo denied data leak allegations linked to some players giving information to fake websites.
Prior to the new character release on March 17, players are calling out the game developer to carry out two-factor authentication security for the application. This is due to numerous reports claiming they have lost access to their accounts, and Genshin Impact accounts being tampered with.
Some phishing incidents were reported, as hackers try to get players’ login credentials. Due to this issue, there are players who avoid joining Genshin Impact events in relation to phishing links that might expose their personal information.
The reports started way back in November 2020, when players experience their phone numbers being exploited, in addition to their email addresses. Gaps in the game’s security were exposed in the community, with one player posting MiHoYo’s statement that hacked accounts cannot be recovered.
Content creators were also lambasting the game developer for unwillingly offering in-game compensation or refunds for having their accounts hacked. Players reported losing hundreds and thousands of dollars from the account hacking incidents, which the developer put a blind eye on.
MiHoYo finally took action after the noise within the community, encouraging players to secure their accounts. This happened a month after the reported hacking incidents from players losing control over their game accounts.
The developer sent out a notice via email advising players to link an email address and phone number to their account as a response to the string of hacking reports. Some are suspicious about the links, which could end up a wrong one—phishing for account information.
It was only in March when MiHoYo made a statement to clear about the security of the game. “Right now, the developer is discussing increasing the security system. From the information we have right now, we have many layers of security and have no sign of being leaked,” said MiHoYo.
The developer added that some players who got their accounts hacked happened due to giving their information to a “fake” website. “We hope that the traveller won’t go to the fake website. We also will be increasing account security as well, please wait for the new updates,” added MiHoYo.
Genshin Impact quietly resolved the hacking incident despite the noise of its community. It is generating around $6 million per day from its millions of users across the world.