HP caught: laptop contains other component than listed on website

Posted 08 February 2018 15:21 CEST by Jan Willem Aldershoff

Laptop purchasers should carefully check whether their new device really contains the components as the manufacturer’s website lists, a user found out. His laptop didn’t contain the listed graphic card but a lesser version instead.

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System information of the HP  Pavilion x360 14-BA25ND (2PM94EA#ABH) showing GDDR3 and HP website (in Dutch)

User Bram34 purchased an HP Pavilion x360 14-BA25ND which according to the HP website, contains an Nvidia GeForce 940MX with 2GB of GDDR5. In reality however, Bram34’s laptop contains GDDR3 memory as reported by both GPU-Z, and Nvidia’s own system information tool.

Obviously the difference between a 940MX with GDDR3 or GDDR5 will be hardly noticeable in daily usage. But it’s bad business practice to sell something that doesn’t adhere to the specifications listed on the manufacturer’s website.

Interestingly, a while after the issue was first posted on a Dutch Forum, the page of the HP  Pavilion x360 changed GDDR5 to GDDR3 as the image below shows. The left image is what the website currently shows, the right one is what the website showed when Bram34 made a screenshot. Both pages have the same URL in the address bar.

Bram34 shared his finding with HP, who  told him that it’s possible, “Mediamarkt received a batch specifically made for Mediamarkt.”

Again, in this case the difference between the Nvidia GeForce 940MX with either GDDR3 or GDDR5 will be hardly noticeable in daily use. But it’s at least a bit shady when a product contains a different component then advertised on the manufacturer’s website.

We therefore recommend to always check which components your newly laptop or desktop computer contains with e.g. CPU-Z or SIW


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