Latest Windows Updates causes dot matrix printers to malfunction

Posted 16 November 2017 19:15 CET by Jan Willem Aldershoff

An update part of Microsoft’s latest Patch Tuesday, causes issues with dot matrix printers from Epson. The matrix printing technology is considered outdated, but printers using the technology can still be found in offices around the world in e.g. medical practices and environments where dust would cause issues with other printer types.


The latest Windows updates cause issues with the Epson LX 300, LQ 310, LQ 2180 and LQ 2190. Users who have issues and want use the affected printers again are advised to uninstall  KB4048957 for Windows 7, KB4048958 for Windows 8.1 and both KB4048954 and KB4048955 for Windows 10.

Epson has confirmed the issues to the German website Heise online and stated it still sells about 20,000 to 30,000 dot matrix printers per year.

While uninstalling the affected Windows Update(s) is the best solution for now, Epson is also working on a solution. Once the Japanese electronics giant has tracked down the cause of the issues it will publish an update on its website.

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