Online retailer wants to claim damages from HP for not allowing non-HP ink cartridges

Online retailer wants to claim damages from HP for not allowing non-HP ink cartridges

The online ink retailer who discovered that HP pre-programmed a failure date of non-HP cartridges in the firmware of its printers wants the printer manufacturer to compensate its customers for only being able to use expensive HP ink.

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A week ago, on the 13th of September, several HP printer types started to reject non-HP ink cartridges. Online ink retailer 123inkt.nl found that HP pre-programmed a date in its firmware on which private label, non-HP ink cartridges would no longer be accepted.

Update: HP admits rejecting non-HP ink cartridges was deliberate and planned for – won’t release fix

HP admitted that it previously made changes to its software and stated it did so to, “protect its intellectual property, innovation and to protect the communication between the cartridge and the printer”.

Because owners of the affected HP printers can now only use more expensive HP ink they should be compensated, according to 123inkt.nl. Therefore the company starts a foundation that those affected can join.The foundation is funded by 123inkt.nl and aims to settle with HP or start a lawsuit against the tech giant.