Sony has hit back at a BBC Watchdog report on the PlayStation 3's "Yellow Light of Death".
The report claims Sony is failing to repair consoles which repeatedly shut down after booting up. Watchdog received 155 complaints from viewers and set up a van outside Sony's UK headquarters – dubbed the PlayStation Repair Action Team – and offered to fix consoles suffering from the hardware problem for free.
Sony declined to be interviewed for the program but before it went to air the MD of Sony UK, Ray Maguire, fought back with a six page letter stating;
"From the correspondence to date, I have serious concerns as to the accuracy of these allegations and the likely tone of the Watchdog report. [...] The information that you have provided suggests a fundamental misunderstanding of the technical issues and a mis-characterisation of SCEUK’s Out of Warranty repairs policy."
Maguire claims yellow light issues account for "less than one half of one per cent of units".
Watchdog's efforts seem to have backfired according to reports from GamesIndustry.biz. During the show, the producers admitted four of those consoles repaired by Watchdog's experts were no longer working.
