Many Sony Xperia Z3 and Z3 Compact owners complain about their phone glass cracking without any reason. Sony doesn’t want to respond to the complaints but states users with broken glass should contact Sony instead of the original seller. Phone repair companies try to charge as much as $325 for repairs.
On smartphone forum XDA-Developers more than thousand Sony Xperia Z3 users report cracks in the front and back of their phone. It’s not the first time Sony has issues with the screen of Xperia phones, also the Xperia Z suffered from similar problem.
About 25% of the Xperia Z3 and Z3 Compact owners that filled in a survey started by an XDA user have issues with broken glass. Some suffer from just a single crack horizontally, vertically or diagonally but 12% of the complainers report to have multiple cracks and even ‘spiderweb’ resembling cracks.
An user has also started a Facebook page for users with cracked screens, a post asking for users to report cracks in the screen of their Z3 resulted in a long list of comments with pictures of damaged phones.
Also on the Sony Forums dozens of people complain about the glass cracking for no apparent reason. Unfortunately for many users it’s hard to proof the glass hasn’t cracked by falling. Continuing to use the phone is for most users not an option as the touch screen becomes unresponsive even with small cracks.