T-Mobile service suffers service outage

Posted 05 November 2009 01:48 CET by Randomus

T-Mobile successfully restored its voice, data and text services less than 24 hours after two million subscribers mysteriously lost service.

Problems first started around 5:30 p.m. EST last night, and T-Mobile posted a statement late last night indicating all problems were resolved by 1:30 a.m. EST.  The exact cause of T-Mobile’s latest problem is unknown, but has given the company yet another headache it must deal with.

“About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored,” according to a T-Mobile forum post.  “Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident.  We sincerely apologize for the inconvenience that this has caused our customers.”

t-mobile-phone-operator1T-Mobile has already had issues dealing with a SideKick issue that has left some subscribers without their contact book, images, text messages and other data.  Although the SideKick outage was caused on Microsoft’s end, it still left T-Mobile with numerous problems, as the company had to stop selling the popular SideKick phones.

The company is offering a $100 rebate related to the SideKick outage, though some subscribers believe that’s not enough.  Both companies now face multiple class-action lawsuits from upset customers.

T-Mobile is currently the No. 4 wireless provider in the United States, but has lost marketshare both to Verizon Wireless and AT&T. They have also struggled to compete with smaller, cheaper services.  If the company wants to avoid losing even  more wireless subscribers — which obviously hurts the company’s revenue stream — than it must dedicate itself to preventing these type of problems.


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