Users complain about audio issues after Windows 10 October 2018 update (update: added fix)

Posted 15 October 2018 10:27 CET by Jan Willem Aldershoff

A new issue with the Windows 10 October 2018 is now making the rounds on the internet. Windows 10 users complain that audio no longer works correctly on their system after they’ve installed the Windows 10 October 2018 Update. It’s the second issue with the update in a short period.

Complaints have been posted on Microsoft Answers and websites like Reddit. Some users have posted possible solutions and workarounds, but they don’t seem to be able to fix the issue for everyone. Both systems with RealTek and Intel audio chips are affected which gives us the impression that the issue is unrelated to specific devices and/or their drivers.

The problem appears to be related to the Windows 10 October 2018 Update, the most recent large update for the operating system. It’s not the first time there are issues with the October update. Earlier this month, Microsoft decided to withdraw the update after some users reported they lost their files are applying the update.

A few day ago, Microsoft started to gradually roll-out a fixed version of the October Update, which was first beta tested by Windows Insider users. Apparently the audio issue didn’t arise during testing by Insiders.

Update: Microsoft has acknowledged the problem and posted an explanation stating the Windows 10 October 2018 shipped with an incorrect Intel SmartSound driver for a short while. The company also provides a patch and also offers instructions for a manual method to solve the issue. The patch (KB4468550) will be automatically installed on affected systems but can also be downloaded from the Windows Update Catalog.

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